Manager - Auto Claims

Department - Claims Auto

Role & responsibilities:

• Closing Ratio/Minimize cost :

  Negotiate with dealers ; Avoid cost wastage in workshops; Regular training of claims policies ; Faster settlements

• Re-open ratio/Segmentation of vehicles:

  Separating the Claims according to Vehicles and minimizing the expenses

• Repair claims:

  Timely follow up with agent; visit the workshop within 48hrs of receiving the claim and follow up within 2days.

• Maintain the Hygiene/TAT(Total Around Time) :

  Proper evaluation on customer claims ; Claims should be closed within defined TAT (i.e.; Approval or rejection)

• Sort out claims related issues according to Regulations.

• Policy Compliance

  : Ensure that the claims process adheres to the insurance company's policies and guidelines.

• Customer Service

  : Communicate with policyholders, repair shops, and other relevant stakeholders to provide updates, explain assessment findings, and address any queries or concerns.

• Compliance with Regulations

  : Ensure compliance with local, state, and national regulations regarding motor vehicle assessments, repairs, and insurance claim processes.

• Negotiation Skills

  : Engage in negotiations with repair shops, policyholders, and other involved parties to reach mutually agreeable settlements.

• Fraud Detection

  : Detect and report any suspected cases of fraud or misrepresentation during the assessment process and work closely with the investigation team to gather evidence if necessary.

Preferred candidate profile

- Diploma in Automobile/Mechanical (10+2+3) or BE in Automobile/Mechanical

- 2-4 years experince in any of the automobile workshop specially in body shop or in an insurance company in motor claims dept.