Manager- Ambulance & ER services

The Project Manager will oversee end-to-end operations and service delivery for Ambulance & Emergency Services for a key client of the hospital chain. The role involves managing vendor partners, ensuring seamless coordination, maintaining compliance standards, and achieving the highest levels of service quality and client satisfaction.

Key Responsibilities:

• Manage

  day-to-day operations

  and

  service delivery

  across all client sites for Ambulance & Emergency Services.

• Coordinate end-to-end

  between hospital teams, client representatives, and vendor partners to ensure efficient service execution.
• Build and maintain

  strong client relationships

  , ensuring consistent service excellence and client satisfaction.
• Handle

  service escalations

  promptly and effectively to minimize disruptions.
• Conduct

  regular site visits

  to monitor on-ground performance, service quality, and adherence to SLAs and safety protocols.

• Assist clients in fulfilling audit and compliance requirements

  , including documentation, data accuracy, and regulatory readiness.
• Publish and present

  operational dashboards, MIS, and performance reports

  to internal and external stakeholders.
• Collaborate with internal departments such as Emergency Medicine, HR, and Finance for smooth project operations.
• Drive continuous

  process improvement

  initiatives to enhance response time, efficiency, and patient experience.
• Ensure

  training and readiness

  of ambulance and emergency staff in coordination with vendors.