Manager, Agency Collections, CPBB

As a Collections Agency Manager at Standard Chartered Bank, you will be responsible for effectively monitoring and reviewing the portfolio allocated to collections agencies to ensure successful recoveries and minimize net credit loss. Your key responsibilities will include negotiating and collecting overdues from customers, exercising control over agency performance, managing field collector productivity, capacity planning, training on code of conduct and compliance requirements, ensuring proper documentation of collection activities, timely assignment of collection cases, conducting periodic collection agency audits, ensuring legal recourse on delinquent accounts, and more. You will also be required to monitor major risk issues and concentrations, take remedial action when necessary, ensure compliance with internal control functions and regulatory frameworks, and be fully aware of all policies and procedures related to money laundering prevention. Additionally, you will need to display exemplary conduct, adhere to the bank's values and code of conduct, identify and resolve risk and compliance matters collaboratively, and lead to achieve the outcomes set out in the bank's conduct principles. Key stakeholders you will engage with include the Policy Team, Credit Initiation/Credit Operations internally, and auditors, regulators, and service providers externally. Other responsibilities will involve maintaining awareness of money laundering prevention policies, reporting suspicious transactions, and implementing AML standards and KYC policies. The ideal candidate for this position should have proficiency in MS Office, hold a graduate degree, and be committed to driving commerce and prosperity through diversity and inclusion. Standard Chartered is an international bank that values difference, advocates inclusion, and offers a supportive work environment where employees are encouraged to challenge the status quo, innovate, and continuously strive for improvement. If you are looking for a purpose-driven career in banking and want to contribute to making a positive impact, we invite you to join our team. We celebrate unique talents, value diversity, and are committed to building a culture of good compliance, growth, and inclusivity.,