Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee – Business Banking & Agri Operations
Genpact invites applications for the role of Management Trainee – Business & Agri Banking- Origination & Fulfilment Operations. This role is ideal for early-career operations professionals with a strong foundation in Banking / Mortgage Origination & Fulfilment who are looking to build people-management and client-facing capabilities under structured leadership.
The role provides hands-on exposure to end-to-end mortgage operations while working closely with Assistant Managers and Operations Managers to ensure service delivery excellence, compliance, and continuous improvement.
Role Overview
As a Management Trainee, you will support daily operations across Business & Agri Banking- Origination and Fulfilment, work closely with analysts and SMEs, and contribute to meeting SLAs, quality standards, and client expectations.
You will gradually take ownership of defined process areas, support team coordination activities, and act as a strong domain resource for internal stakeholders.
This role emphasizes execution excellence, domain excellence, analytical thinking, and readiness to grow into a people leadership role.
Key Responsibilities
As part of the Banking & Mortgage Operations team, your responsibilities will include:
- Support end-to-end Business Banking Origination & Fulfilment operations, including document verification, underwriting support, loan booking, servicing, and post-disbursement activities.
- Execute and monitor daily operational activities to ensure accuracy, timeliness, quality, and compliance with banking and regulatory standards.
- Perform transaction reviews, data audits, and quality checks; participate in client interactions and internal reviews as required.
- Act as a process and domain expert for assigned workflows, supporting team members with clarifications and issue resolution.
- Identify potential operational risks, bottlenecks, or quality gaps and proactively escalate with data-backed insights.
- Support productivity and efficiency initiatives through better task allocation, basic automation ideas, and adherence to standard operating procedures.
- Participate in process improvement discussions, documentation updates, and system validations under guidance from senior leaders.
- Assist in new client pilots, process transitions, and stabilization activities for new scopes.
- Ensure compliance with SLAs, audit requirements, data privacy, and information security standards.
- Support people-management activities such as daily huddles, work allocation, coaching on process gaps, and performance tracking for a small team or module.
- Demonstrate a continuous improvement mindset by suggesting practical enhancements to improve customer experience and operational outcomes.
Qualifications We Seek
Minimum Qualifications:
- Graduation (B.Com preferred)
- Strong domain understanding of Banking Mortgage Origination & Fulfilment lifecycle, including:
o Application intake & validation
o Document processing
o Credit / underwriting support
o Loan booking & servicing
o Post-disbursement activities
Preferred Qualifications:
- Prior experience in Mortgage, Retail Banking, or Financial Services operations.
- Exposure to Australian Mortgage / Banking processes is an added advantage.
- Experience supporting small teams or process modules in a BPO or Banking operations environment.
- Working knowledge of process documentation, SOPs, and basic process mapping.
- Good client-handling and stakeholder coordination skills.
- Strong communication and interpersonal skills.
- Hands-on experience with MIS and reporting tools such as MS Excel
- Proficiency in MS Office tools.
Key Attributes for Success
- Strong analytical and problem-solving mindset.
- High ownership, discipline, and attention to detail.
- Willingness to learn, take feedback, and grow into a leadership role.
- Customer-centric approach with focus on quality and value delivery.
- Ability to collaborate effectively with peers, SMEs, and senior stakeholders.
- Commitment to process adherence, operational stability, and continuous improvement.
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
