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NTT DATA
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Managed Services Engineer - NOC

Managed Services Engineer - NOC

NTT DATA

0 - 4 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

troubleshooting network administration monitoring services voice administration collaboration administration contact centre administration

Work Mode

On-site

Job Type

Full Time

Job Description

As a Collaboration Managed Services Engineer (L1) at NTT DATA, your role is crucial in ensuring the operational efficiency of clients" IT infrastructure. Your primary responsibility is to proactively identify, investigate, and resolve technical incidents and problems, guaranteeing the restoration of service to clients and adherence to service level agreements. Your duties will include: - Monitoring the public cloud, NTT, and client infrastructure and solutions - Identifying problems and errors before or when they occur - Investigating first-line incidents, determining root causes, and resolving them - Providing telephonic or chat support to clients as needed - Executing approved maintenance activities such as patching and configuration changes - Reporting and escalating incidents when necessary - Continuously seeking opportunities for work optimization and process improvement - Updating knowledge articles and creating new ones as needed In addition to your key responsibilities, you are expected to possess the following knowledge and attributes: - Effective communication and collaboration skills across diverse cultures and social groups - Strong planning abilities, considering potential changes in circumstances - Positive attitude and ability to work well under pressure - Willingness to work hard and adapt to changing environments - Active listening skills and customer-centric approach Academically, you should hold a Diploma, bachelor's degree, or relevant qualification in Information Technology/Computing, or have equivalent work experience. Additionally, certifications such as CCNA, M365 Beginner Certifications, and other relevant certifications will be advantageous for your role. The ideal candidate for this position should have entry-level experience or have completed a relevant intern programme. Experience in troubleshooting and providing support in network, voice, collaboration, or Contact Centre administration within a medium to large ICT organization is preferred. A working knowledge of voice, video, and other collaboration modalities will also be beneficial. NTT DATA, a trusted global innovator in business and technology services, is dedicated to helping clients innovate, optimize, and transform for long-term success. With a commitment to R&D and a focus on digital transformation, NTT DATA serves 75% of the Fortune Global 100. As a Global Top Employer, the company values diversity and has experts in over 50 countries. NTT DATA's services range from business and technology consulting to data and artificial intelligence solutions, showcasing its position as a leading provider of digital and AI infrastructure worldwide. Please note that NTT DATA is an Equal Opportunity Employer and promotes a hybrid working environment for its employees.,

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Managed Services Engineer - NOC