Managed Services Engineer - NOC NTT DATA

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Collaboration Managed Services Engineer (L1) at NTT DATA, your role is crucial in ensuring the operational efficiency of clients" IT infrastructure. Your primary responsibility is to proactively identify, investigate, and resolve technical incidents and problems, guaranteeing the restoration of service to clients and adherence to service level agreements. Your duties will include: - Monitoring the public cloud, NTT, and client infrastructure and solutions - Identifying problems and errors before or when they occur - Investigating first-line incidents, determining root causes, and resolving them - Providing telephonic or chat support to clients as needed - Executing approved maintenance ...

Posted 1 month ago

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Managed Services Engineer - NOC NTT DATA

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Collaboration Managed Services Engineer (L1) at NTT DATA, your role involves providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. Your primary objective is to proactively identify, investigate, and resolve technical incidents and problems, ensuring that service is restored to clients by managing incidents to resolution. You will be focusing on first-line support, resolution, monitoring, and event management for standard and low complexity incidents and service requests. Your responsibilities will include monitoring the public cloud, NTT, and client infrastructure and solutions, identifying problems and errors, investigating in...

Posted 3 months ago

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