Greet customers and determine their needs and interests. Present and demonstrate vehicle features and benefits to customers. Maintain in-depth knowledge of current inventory, including features, options, and pricing. Guide customers through the sales process, including test drives and financing options. Prepare and process sales documentation, contracts, and related paperwork. Meet or exceed monthly sales targets and dealership performance metrics. Follow up with potential and existing customers to build long-term relationships. Stay up to date with product knowledge, promotions, and industry trends. Coordinate with other departments to ensure a smooth sales and delivery process. Ensure vehicles are clean, fueled, and ready for customer delivery.
We are seeking a dynamic and results-driven Service Manager with extensive experience in the two-wheeler automobile industry. The ideal candidate will be responsible for overseeing all service operations, ensuring high levels of customer satisfaction, maximizing service revenue, and maintaining a motivated and well-trained service team. * Supervise day-to-day operations of the service department * Ensure timely and quality service delivery to customers * Manage and lead service advisors, technicians, and support staff * Monitor workshop productivity, efficiency, and turnaround time (TAT) * Implement and maintain SOPs for service operations * Handle customer complaints and ensure resolution in a timely and professional manner * Prepare and monitor departmental budgets, costs, and profitability * Drive service revenue through AMC, repairs, spare parts sales, etc. * Coordinate with OEMs for warranty claims, service campaigns, and training programs * Ensure compliance with safety standards and quality norms