Job Title: Assistant Manager – BPO (Real Estate) Company: Makshi Infotech Pvt. Ltd. About the Role: We are seeking a dynamic Assistant Manager – BPO (Real Estate) to lead and optimize our BPO operations for real estate clients. The ideal candidate will be a performance-driven leader with expertise in real estate lead generation, sales coordination, and team management, ensuring high productivity and service excellence. Key Responsibilities: · Lead and mentor a team of 50–80 telecallers/executives to meet project KPIs. · Oversee daily operations, ensuring adherence to quality, productivity, and client SLAs. · Train, coach, and motivate team members to enhance performance. · Manage multiple real estate projects simultaneously, ensuring seamless execution. · Analyze team performance, generate reports, and provide actionable insights. · Optimize CRM usage, call systems, and workflow processes for efficiency. · Resolve escalations, maintain client relationships, and drive customer satisfaction. · Support recruitment, process improvements, and operational strategies. Required Skills & Qualifications: · HSC/Graduate (Graduate preferred) with 2–4 years in BPO operations (real estate/tele-sales preferred). · Strong team management skills with experience handling large teams. · Excellent English + Hindi/Marathi communication (verbal & written). · Proficient in CRM tools, Excel, and performance analytics . · Ability to work under pressure , multitask, and deliver results. · Goal-oriented, process-driven, and client-focused approach. Location: Ashar IT Park, Wagale Estate, Thane West, 400604 Shift: Morning Join us to drive success in real estate BPO operations! Apply now. #LuxuryPropertyConsultant #RealEstateJobs #PremiumPropertySales #LuxuryRealEstateIndia #SalesJobsIndia #RealEstateCareers #PropertyConsultant #MakshiInfotech #ThaneJobs #MumbaiRealEstate Show more Show less

Job Title: Assistant Call Center Manager (Immediate Hiring) Company: Makshi Infotech Pvt. Ltd. Location: B-1, 3rd Floor, Ashar IT Park, Wagle Estate Rd, Ambica Nagar, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604 Priority: Real Estate sales experience Job Overview: Makshi Infotech Pvt. Ltd. is seeking a dedicated and efficient Pre-sales Assistant Call Center Manager to join our dynamic team. The ideal candidate will support the Call Center Manager to ensure exceptional customer service and efficiency in daily operations. Key Responsibilities: Assist in Daily Operations: Support the Call Center Manager in planning and executing daily call center operations. Ensure that agents maintain high standards in all customer interactions. Staff Supervision and Support: Motivate, lead, and coach team members to achieve performance goals. Conduct training sessions and workshops for the continual development of team skills. Performance Monitoring: Monitor calls and provide feedback to improve quality and productivity. Assist in creating reports on team performance and customer satisfaction metrics. Process Improvement: Collaborate with management to identify areas for process improvements. Implement new strategies to improve efficiency and customer satisfaction. Issue Resolution: Handle and resolve escalated customer complaints promptly and effectively. Maintain open lines of communication with customers for feedback and issues. Reporting: Prepare regular reports on call center metrics and employee performance. Analyse data to suggest improvements in operations. Requirements: Bachelor's degree in Business Administration or related field preferred. Minimum of 3 years of experience in a call center environment, with at least 1 year in a supervisory or management role. Strong leadership and people management skills. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite and call center software applications. Strong problem-solving and decision-making abilities. Ability to work flexible hours, including evenings and weekends, if required. Benefits: Competitive salary package Health and wellness benefits Opportunities for career growth and development Supportive and collaborative work environment How to Apply: Interested candidates are invited to submit their resumes along with a cover letter detailing their experience and suitability for the role to ruchita.shah@makshiinfotech.co.in. Please include "Assistant Call Center Manager Application" in the subject line. Makshi Infotech Pvt. Ltd. is an equal opportunity employer and welcomes applications from all qualified candidates.

The ideal candidate for the Assistant Call Center Manager position at Makshi Infotech Pvt. Ltd. will play a crucial role in supporting the Call Center Manager to ensure outstanding customer service and operational efficiency. Your responsibilities will include assisting in daily call center operations, maintaining high standards in customer interactions, supervising and motivating team members, monitoring performance metrics, identifying areas for process improvements, resolving escalated customer complaints effectively, preparing reports on call center and employee performance, and collaborating with management to enhance operations. To qualify for this position, you should hold a Bachelor's degree in Business Administration or a related field, have at least 3 years of experience in a call center environment with a minimum of 1 year in a supervisory or management role, possess strong leadership and people management skills, demonstrate excellent communication and interpersonal abilities, be proficient in Microsoft Office Suite and call center software applications, exhibit problem-solving and decision-making capabilities, and be willing to work flexible hours, including evenings and weekends when necessary. In return, Makshi Infotech Pvt. Ltd. offers a competitive salary package, health and wellness benefits, opportunities for career advancement, and a supportive and collaborative work environment. If you are interested in this position, please submit your resume and a cover letter highlighting your experience and suitability for the role to ruchita.shah@makshiinfotech.co.in with the subject line "Assistant Call Center Manager Application." Makshi Infotech Pvt. Ltd. is an equal opportunity employer and welcomes applications from all qualified candidates.,

Company Description At Makshi Infotech Pvt Ltd, we specialize in providing tailored marketing solutions for businesses across various industries. With a strong focus on customer satisfaction and operational excellence, we deliver exceptional customer experiences at every touchpoint. Our team of skilled professionals is dedicated to representing brands effectively and providing seamless customer support. Role Description This is a full-time field marketing representative role at Makshi Infotech located in Mumbai. The Field Marketing Representative will be responsible for building relationships with hotel industry, restuarant, communicating effectively, delivering excellent customer service, and driving sales through field marketing activities. The candidate needs to onboard hotels, and resturant on our platform. Qualifications Field Marketing and Sales skills Relationship Building and Communication skills Customer Service skills Excellent verbal and written communication skills Ability to work effectively in a team Prior experience in a customer-facing role is a plus Bachelor's degree in Marketing, Business, or related field