Maintenance

We are seeking a proactive and customer-oriented *Building Maintenance & Customer Support Executive to oversee the smooth operation, maintenance, and customer service activities at *Crossing Republik Prabhat Heights*. The ideal candidate will be responsible for managing resident complaints, addressing maintenance issues, and ensuring timely resolution of queries related to the building’s upkeep, recharge of prepaid metering and amenities.

*ROLE DESCRIPTION *

- Complaint Handling: Receive, log, and address all resident complaints related to building maintenance, facilities, and other concerns.

- Maintenance Coordination: Oversee the day-to-day maintenance operations, coordinate with vendors and service providers for repairs, and ensure that common areas, equipment, and infrastructure are well-maintained.

- Query Management: Act as the first point of contact for residents' queries, providing timely and accurate information about building services, rules, and maintenance schedules.

- Issue Resolution: Ensure quick and efficient resolution of maintenance issues, including electrical, plumbing, and structural repairs, working closely with the technical team.

- Vendor Management: Liaise with third-party service providers for regular maintenance, repair, and facility management tasks, ensuring the quality and timeliness of their work.

- Documentation & Reporting: Maintain records of complaints, service requests, and work orders. Provide periodic reports on maintenance activities and customer satisfaction levels.

- Budget Management: Assist in tracking maintenance expenses and ensuring cost-effective solutions for building upkeep.

- Preventive Maintenance: Plan and implement preventive maintenance schedules to minimize breakdowns and avoid emergency repairs.

Qualifications & Skills

- Education: Bachelor's degree or diploma in Facility Management, Engineering, or a related field.

- Experience: Minimum of 2-3 years of experience in building maintenance, facility management, or customer support roles, preferably in residential or commercial complexes.

- Customer Service Skills: Strong communication and interpersonal skills, with the ability to handle complaints and queries professionally and empathetically.

Location – Prabhat Heights Crossing republik Ghaziabad

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person