IT Field Support Engineer Risosu Consulting

2.0 - 6.0 years

0 Lacs

ludhiana, punjab

On-site

The role involves handling daily Incident, Service, and Problem Management tasks. You will be responsible for hardware troubleshooting of various devices such as Desktops, Laptops, POS systems, Printers, Scanners, CCTV cameras, Weighing Scales, Barcode Printers, footfall count machines, L0 Network routers/Switches, etc. Additionally, you will be required to troubleshoot SQL and other applications at the 1st level and escalate further with coordination with other Resolver Groups. You will be expected to execute onsite project deliverables, provide daily reports, and updates. It is crucial to ensure process adherence as per departmental and company guidelines. Effective End User and Customer Handling are key aspects of the role along with Situation Handling and Customer Orientation. Key Responsibility Areas include providing on-call support to Store/Office/Warehouse and addressing calls within agreed SLAs. You will need to coordinate with registered vendors for IT device repairs, perform hygiene checks to maintain IT equipment uptime, and work on IT-related projects within specified timelines. Building and maintaining healthy relationships with customers, adherence to company processes and policies, effective utilization of Tool Management, extensive travel within and outside the city, and availability to work on Holidays, Festivals, Late Hours, and Night shifts are also part of the responsibilities. The ideal candidate should possess skills in troubleshooting desktops, laptops, PoS issues, LAN & WAN, SQL, Router and AP basic configuration and troubleshooting (L0), mail configuration, and OS installation such as Windows7, Windows10, Linux, etc. Candidates with a 2-Wheeler would be preferred. The required qualification for this role is BE in Computer Science, Information Systems, Information Technology, Electronics, or related fields. This is a Full-time job with shifts ranging from Day shift to Rotational shift. The workdays are from Monday to Friday with weekend availability required. The work location is in person, and the role may involve travel within and outside the city.,

Posted 4 days ago

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Desktop Support Engineer Focusr Consultancy And Technologies

1.0 - 4.0 years

3 - 4 Lacs

Navi Mumbai, Chennai

Work from Office

Hiring for " Desktop Support Engineer " Experience: 6 Months - 4 Years Job Location: Navi Mumbai and Chennai Notice Period: Immediate - 30 Days Required Skills: Office 365 configuration Basic networking knowledge Desktop installation & troubleshooting Windows 7 & Windows 10 installation Mail configuration (Outlook, etc.) Good communication skills Interested candidates can share their resumes at vaidegi.velu@focusrtech.com

Posted 1 week ago

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