About the job: Key Responsibilities: 1. Handle inbound and outbound calls, emails, and chat support to address customer queries and concerns. 2. Assist customers in understanding loan application procedures, eligibility criteria, repayment schedules, and other financial services. 3. Build long-term relationships with clients by offering timely and reliable service. 4. Coordinate with internal departments (operations, credit, collections) to ensure timely resolution. 5. Follow up with customers to ensure their issues are resolved satisfactorily. 6. Maintain detailed records of customer interactions, feedback, and complaints in the CRM system. 7. Ensure adherence to company policies, regulatory compliance (RBI guidelines), and data confidentiality. 8. Identify recurring customer issues and suggest improvements in processes and communication. 9. Prepare regular reports on customer interactions and satisfaction levels. 10. Stay updated with the latest features, benefits, and changes in NBFC products like personal loans, business loans, etc. 11. Educate customers on value-added services, digital platforms, and repayment tools. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Delhi only Salary: ₹ 2,16,000 - 2,40,000 /year Experience: 1 year(s) Deadline: 2025-06-20 23:59:59 Skills required: Computer skills, English Proficiency (Spoken) and Effective Communication Other Requirements: Preferred Gender: Female About Company: At Sabka Loan, we believe in making dreams come true by providing personal finance solutions to meet your immediate financial needs. Our range of loans includes personal loans, business loans, education loans, medical emergency loans, and travel loans, all available through a fast and easy online application process. Our dedicated team of financial professionals works with leading banks and lenders to provide competitive interest rates and flexible repayment options. With a presence in multiple states across India, we are committed to expanding our operations and providing exceptional service to our customers nationwide. Whether you're planning a dream vacation, starting a new business, or facing an unexpected expense, Sabka Loan is here to help.
Job description Contacting Debtor: Reaching out to customers who have outstanding debts to discuss payment options. Negotiating Payment Plans: Working with customers to create manageable payment plans that ensure debts are paid off in a timely manner. Resolving Discrepancies: Investigating and resolving any disputes or issues related to outstanding debts. Record Keeping: Maintaining detailed and accurate records of all collection efforts, communications, and payment agreements. Following Up: Regularly monitoring outstanding accounts and following up with customers to ensure they are adhering to their payment plans. Compliance: Adhering to all applicable laws and regulations related to debt collection, such as the Fair Debt Collection Practices Act. Communication: Effectively communicating with customers and clients to explain outstanding debts, payment options, and potential consequences of non-payment. Data Analysis: Monitoring accounts receivable aging reports and prioritizing collection efforts based on delinquency status. Skills and Qualifications: Excellent communication and negotiation skills . Ability to prioritize, problem-solve, and multitask . Knowledge of debt collection laws and regulations . Experience in accounts receivable or related fields . Ability to handle customer queries and resolve issues Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Paid sick time Provident Fund Education: Bachelor's (Required) Experience: Financial services: 1 year (Preferred) Location: Delhi, Delhi (Preferred)
As a Debt Collector, your primary responsibility will be to investigate and resolve any disputes or issues related to outstanding debts. You will need to ensure compliance with all relevant laws and regulations, specifically the Fair Debt Collection Practices Act. Monitoring accounts receivable aging reports and prioritizing collection efforts based on delinquency status will also be a key part of your role. To excel in this position, you should possess excellent communication and negotiation skills. The ability to prioritize tasks, problem-solve effectively, and multitask will be crucial. A good understanding of debt collection laws and regulations is essential, along with prior experience in accounts receivable or related fields. You should also be adept at handling customer queries and resolving issues promptly. This is a full-time, permanent position suitable for fresher candidates. The role offers benefits such as paid sick time and Provident Fund. A Bachelor's degree is required for this position, and prior experience in financial services for at least 1 year is preferred. The location for this job is in Delhi, Delhi.,
About the job: Key responsibilities: A. Loan processing & credit assessment: 1. Evaluate online loan applications, verify income/employment, and assess creditworthiness using financial statements and CIBIL reports. 2. Ensure compliance with company credit policies, RBI/NBFC guidelines, and regulatory norms. 3. Approve or reject loan applications based on risk assessment. B. Documentation pre-loan disbursement: 1. Verify KYC, salary slips, bank statements, and other loan agreements before disbursement. 2. Assess borrowers' nature and intentions for loan repayment based on online chats/telephonic conversations. 3. Educate borrowers on loan terms, repayment schedules, and penalties. 4. Coordinate with finance teams for timely loan disbursements. 5. Identify fraud, risks, and report suspicious applications. C. Collections & recovery: 1. Monitor active loans and track overdue accounts. 2. Contact borrowers via calls, emails, and messages to ensure timely payments. 3. Negotiate repayment plans and settlements to optimize recovery. 4. Escalate non-recoverable loans to recovery teams if necessary. D. Customer relationship management: 1. Maintain strong customer relationships to improve repayment rates. 2. Address borrower queries and educate them on responsible borrowing. Work Conditions: Fixed working hours (06 days a week). Job Types: Full-time, Permanent Who can apply: Only those candidates can apply who: are from Delhi only Salary: ₹ 2,16,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-08-09 23:59:59 Skills required: MS-Excel, Interpersonal skills and Effective Communication Other Requirements: 1. Bachelor’s degree in Finance, Commerce, Accounting, or a related field. 2. Preference for experience in credit assessment & collections (NBFC/ loans). 3. Working knowledge in MS Excel, Credit bureau (CIBIL) reports, and Bank transactions analysis. 4. Good analytical, negotiation, and communication skills. 5. Quick decision-making, problem-solving, and adaptability in dynamic financial environments. 6. Experienced or fresher Male/Female (preferred) candidates can apply for this vacancy. About Company: At Sabka Loan, we believe in making dreams come true by providing personal finance solutions to meet your immediate financial needs. Our range of loans includes personal loans, business loans, education loans, medical emergency loans, and travel loans, all available through a fast and easy online application process. Our dedicated team of financial professionals works with leading banks and lenders to provide competitive interest rates and flexible repayment options. With a presence in multiple states across India, we are committed to expanding our operations and providing exceptional service to our customers nationwide. Whether you're planning a dream vacation, starting a new business, or facing an unexpected expense, Sabka Loan is here to help.
As a Credit Officer at MAHASHAKTI FINANCIERS LIMITED, located in Dwarka, you will be responsible for managing the loan process, ensuring smooth operations of loan approvals and renewals. Your role will involve reviewing loan requests and applications, assessing clients" creditworthiness, and identifying risks associated with loans. You will work closely with the finance team to evaluate financial data, calculate financial ratios, and maintain accurate records of loan applications. Additionally, you will be required to make daily calls to customers for follow-up, collect necessary documentation, and communicate effectively with clients regarding loan renewals. To excel in this role, you must possess strong analytical skills, effective communication skills, and attention to detail. A Bachelor's degree in Finance, Accounting, or a related field is required. This position offers opportunities for growth in the field of loan processing and credit services within a dynamic and professional work environment. If you are someone who thrives in a fast-paced environment, enjoys customer interactions, and is looking to further develop your skills in the financial services sector, this role at MAHASHAKTI FINANCIERS LIMITED could be the perfect opportunity for you.,