About the job: Key Responsibilities: 1. Handle inbound and outbound calls, emails, and chat support to address customer queries and concerns. 2. Assist customers in understanding loan application procedures, eligibility criteria, repayment schedules, and other financial services. 3. Build long-term relationships with clients by offering timely and reliable service. 4. Coordinate with internal departments (operations, credit, collections) to ensure timely resolution. 5. Follow up with customers to ensure their issues are resolved satisfactorily. 6. Maintain detailed records of customer interactions, feedback, and complaints in the CRM system. 7. Ensure adherence to company policies, regulatory compliance (RBI guidelines), and data confidentiality. 8. Identify recurring customer issues and suggest improvements in processes and communication. 9. Prepare regular reports on customer interactions and satisfaction levels. 10. Stay updated with the latest features, benefits, and changes in NBFC products like personal loans, business loans, etc. 11. Educate customers on value-added services, digital platforms, and repayment tools. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Delhi only Salary: ₹ 2,16,000 - 2,40,000 /year Experience: 1 year(s) Deadline: 2025-06-20 23:59:59 Skills required: Computer skills, English Proficiency (Spoken) and Effective Communication Other Requirements: Preferred Gender: Female About Company: At Sabka Loan, we believe in making dreams come true by providing personal finance solutions to meet your immediate financial needs. Our range of loans includes personal loans, business loans, education loans, medical emergency loans, and travel loans, all available through a fast and easy online application process. Our dedicated team of financial professionals works with leading banks and lenders to provide competitive interest rates and flexible repayment options. With a presence in multiple states across India, we are committed to expanding our operations and providing exceptional service to our customers nationwide. Whether you're planning a dream vacation, starting a new business, or facing an unexpected expense, Sabka Loan is here to help.