Debt Recovery: Contact customers and clients to recover outstanding debts and payments. Account Monitoring: Regularly review accounts to identify overdue payments and delinquent accounts. Payment Negotiation: Work with debtors to establish acceptable payment plans and negotiate partial repayments. Dispute Resolution: Address customer discrepancies and disputes regarding billing or payments. Record Keeping: Maintain detailed and accurate records of all collection activities, communications, and transactions. Reporting: Prepare and present reports on collection activities, account statuses, and key performance indicators (KPIs) to management. Compliance: Adhere to all federal, state, and local debt collection laws and company policies. Internal Collaboration: Work with other departments, such as accounting and sales, to resolve issues and ensure accurate account information.