179 Lucidchart Jobs

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Service Transition Coordinator - The STC will be accountable for the transition of internal & customer services including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. As a STC at TNS, you will be responsible for ensuring that new and existing clients have a Fantastic on-boarding experience. Working side by side with the TNS technical teams, you will lead the service initiation, circuit provisioning, and installation within contracted SLAs. You will work closely with telecommunication providers, exchanges, hardware vendors, etc. to obtain best pricing and services and will be expected to manage the project orders up to functional deployment ensuring accountability and timely delivery. You will follow existing and established new processes and procedures, maintaining a customer service and operational mindset. Responsibilities Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client. Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements. Interface with all relevant stakeholders on the projects assigned. Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project. Be a single point of contact for TNS customers and Sales during the service implementation and the client transition to TNS. Conduct implementation and project kick off meetings with the customer and internal teams. Ensure adherence to process standards. Maintain report and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status. Responsible for issue resolution or escalation in a timely manner. Perform various tasks related to the delivery of products and services to clients. Drive 3rd party vendors and internal teams to completion of service delivery deliverables. Define requirements for standard and custom reporting needs. Perform various tasks related to the delivery of products and services to clients. Perform other job-related functions as required in line with management directions Assist Snr PMs for documentation as direct by line management. Strong organizational, verbal and written communication skills Self-motivated and ability to exercise independent judgment Qualifications Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint Ability to establish and maintain effective working relationships with others and be a team player Ability to provide project leadership, coordination, guidance and drive issue resolution Quick thinking and able to work in a fast paced and dynamic environment Ability to respond to frequent pressure to meet deadlines Ability to respond to frequent demands of multiple customers (internal and external) Able to deliver succinct and fact-based communications, both verbally and in writing Able to successfully interface and establish rapport with clients (internal and external) Able to use formal project management skills in planning, tracking, and reporting on project progress Ability to manage multiple projects at the same time Knowledge of datacenters, IT products like servers/routers/switches/firewalls, etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage Must be available to work core UK office hours, Monday through Friday, from 1300hrs to 2200hrs IST with the flexibility to work outside of core hours (including weekends) where required. Optional Desired Qualifications: Project Management Professional Certification or Equivalent Certification Education and Certifications: Bachelor’s degree and experience in direct customer service or account management ITIL Foundations Certification If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will be responsible for gathering business requirements, analyzing processes, preparing documentation, coordinating with stakeholders, and supporting testing efforts to ensure successful project delivery. Key Responsibilities: Requirements Gathering & Analysis: Interact with clients, stakeholders, and internal teams to gather and document business and functional requirements. Conduct detailed analysis of business needs and translate them into clear, actionable deliverables. Identify gaps in current processes and propose optimized business solutions. Documentation: Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), Use Cases, and Process Flows. Maintain up-to-date project documentation and ensure proper version control. Develop user manuals, training materials, and help guides as needed. Process Mapping & Workflow Design: Create detailed process flow diagrams, data flow diagrams, and wireframes using tools like Lucidchart, Visio, etc. Assist in designing workflows to streamline business operations and improve performance. Stakeholder Management: Act as a liaison between business stakeholders and the development/testing teams. Facilitate meetings, workshops, and presentations to communicate findings and recommendations. Testing Support: Be actively involved in User Acceptance Testing (UAT) to validate that the solution aligns with business requirements and expectations Track and report defects and issues, and ensure timely resolution. Project Collaboration: Collaborate closely with developers throughout the SDLC. Ensure projects are delivered on time, within scope, and aligned with business objectives. Required Skills & Qualifications: Bachelor’s degree in Business Administration, Information Technology, or a related field. Proven experience as a Business Analyst or similar role. Strong understanding of SDLC methodologies (Agile, Scrum, Waterfall). Excellent communication, analytical, and problem-solving skills. Proficiency in documentation tools (MS Office, Confluence, Jira, etc.). Basic understanding of software testing concepts and tools. Job Type: Full-time Schedule: Day shift Ability to commute/relocate: Gandhipuram, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Business analysis: 3 years (Required) Work Location: In person

Collaborate with stakeholders to gather, analyze, and define business requirements. Create detailed documentation including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Use Case specifications. Conduct workshops, interviews, and surveys to elicit requirements. Translate business needs into clear and concise technical requirements for development teams. Work closely with project managers, developers, QA teams, and business users to ensure requirements are accurately implemented. Support UAT (User Acceptance Testing) by preparing test scenarios and coordinating with business users. Maintain traceability of requirements throughout the project lifecycle. Continuously assess and improve existing business processes. Required Skills and Qualifications Bachelor’s degree in Business Administration, Information Technology, or a related field. Proven experience in business analysis, requirement gathering, and documentation. Proficiency in tools like JIRA, Confluence, MS Office, Lucidchart, or Visio. Strong analytical, problem-solving, and communication skills. Experience in Agile/Scrum methodology is a plus. Ability to work independently and in a team environment. Show more Show less

TransUnion's Job Applicant Privacy Notice What We'll Bring We are seeking a detail-oriented and proactive Knowledge Management Specialist to join our team. This role will focus on creating, maintaining, and optimizing Standard Operating Procedures (SOPs), process maps (using EPM/BPMN standards), process taxonomies, and other knowledge assets. The ideal candidate will have a strong background in technical writing, process documentation, and knowledge management frameworks, with a passion for driving operational excellence and knowledge sharing. What You'll Bring Key Responsibilities Develop and maintain Standard Operating Procedures (SOPs) in collaboration with process owners and SMEs. Create and update process maps using EPM (Enterprise Process Mapping) and BPMN (Business Process Model and Notation) standards. Design and maintain process taxonomies to support knowledge classification and retrieval. Collaborate with cross-functional teams to gather, validate, and document business processes and workflows. Create engaging and user-friendly knowledge content, including manuals, guides, FAQs, and training materials. Ensure all documentation is consistent, version-controlled, and aligned with organizational standards. Support knowledge audits and gap analyses to identify areas for improvement. Promote knowledge sharing and best practices across teams and departments. Use content management systems (CMS) and knowledge bases to publish and manage documentation. Monitor and report on documentation usage, effectiveness, and feedback. Experience from Call center training documentation development or knowledge management groups. Core Knowledge Management & Documentation Skills SOP creation and lifecycle management Process documentation using BPMN and EPM standards Experience with process mapping tools (e.g., Visio, Lucidchart, Business Optix) Strong technical writing and content structuring skills Familiarity with taxonomy design and metadata tagging Version control and document management best practices Soft Skills Strong communication and stakeholder management Analytical thinking and attention to detail Ability to work independently and manage multiple priorities Collaborative mindset for cross-functional engagement Impact You'll Make Bachelor's degree in Information Management, Library Science, or a related field 2-4 years of experience in knowledge management or a related field Must have strong attention to detail to review, edit, and format documents accurately, identifying errors, inconsistencies, and non-compliance issues, and ensuring document quality and integrity Should possess strong organizational skills to manage multiple documents, versions, and revisions effectively, ensuring that documentation processes are streamlined and efficient Must have strong communication skills to collaborate effectively with cross-functional teams, convey information clearly and accurately, and facilitate document reviews, approvals, and revisions Strong problem-solving skills to identify issues, analyze root causes, and recommend solutions to address documentation-related challenges, such as compliance gaps, process inefficiencies, and quality issues. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Business Analysis Show more Show less

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Service Transition Coordinator - The STC will be accountable for the transition of internal & customer services including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. As a STC at TNS, you will be responsible for ensuring that new and existing clients have a Fantastic on-boarding experience. Working side by side with the TNS technical teams, you will lead the service initiation, circuit provisioning, and installation within contracted SLAs. You will work closely with telecommunication providers, exchanges, hardware vendors, etc. to obtain best pricing and services and will be expected to manage the project orders up to functional deployment ensuring accountability and timely delivery. You will follow existing and established new processes and procedures, maintaining a customer service and operational mindset. Responsibilities Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client. Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements. Interface with all relevant stakeholders on the projects assigned. Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project. Be a single point of contact for TNS customers and Sales during the service implementation and the client transition to TNS. Conduct implementation and project kick off meetings with the customer and internal teams. Ensure adherence to process standards. Maintain report and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status. Responsible for issue resolution or escalation in a timely manner. Perform various tasks related to the delivery of products and services to clients. Drive 3rd party vendors and internal teams to completion of service delivery deliverables. Define requirements for standard and custom reporting needs. Perform various tasks related to the delivery of products and services to clients. Perform other job-related functions as required in line with management directions Assist Snr PMs for documentation as direct by line management. Strong organizational, verbal and written communication skills Self-motivated and ability to exercise independent judgment Qualifications Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint Ability to establish and maintain effective working relationships with others and be a team player Ability to provide project leadership, coordination, guidance and drive issue resolution Quick thinking and able to work in a fast paced and dynamic environment Ability to respond to frequent pressure to meet deadlines Ability to respond to frequent demands of multiple customers (internal and external) Able to deliver succinct and fact-based communications, both verbally and in writing Able to successfully interface and establish rapport with clients (internal and external) Able to use formal project management skills in planning, tracking, and reporting on project progress Ability to manage multiple projects at the same time Knowledge of datacenters, IT products like servers/routers/switches/firewalls, etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage Must be available to work core UK office hours, Monday through Friday, from 1300hrs to 2200hrs IST with the flexibility to work outside of core hours (including weekends) where required. Optional Desired Qualifications Project Management Professional Certification or Equivalent Certification Education And Certifications Bachelor’s degree and experience in direct customer service or account management ITIL Foundations Certification If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Show more Show less

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Service Transition Coordinator - The STC will be accountable for the transition of internal & customer services including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. As a STC at TNS, you will be responsible for ensuring that new and existing clients have a Fantastic on-boarding experience. Working side by side with the TNS technical teams, you will lead the service initiation, circuit provisioning, and installation within contracted SLAs. You will work closely with telecommunication providers, exchanges, hardware vendors, etc. to obtain best pricing and services and will be expected to manage the project orders up to functional deployment ensuring accountability and timely delivery. You will follow existing and established new processes and procedures, maintaining a customer service and operational mindset. Responsibilities Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client. Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements. Interface with all relevant stakeholders on the projects assigned. Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project. Be a single point of contact for TNS customers and Sales during the service implementation and the client transition to TNS. Conduct implementation and project kick off meetings with the customer and internal teams. Ensure adherence to process standards. Maintain report and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status. Responsible for issue resolution or escalation in a timely manner. Perform various tasks related to the delivery of products and services to clients. Drive 3rd party vendors and internal teams to completion of service delivery deliverables. Define requirements for standard and custom reporting needs. Perform various tasks related to the delivery of products and services to clients. Perform other job-related functions as required in line with management directions Assist Snr PMs for documentation as direct by line management. Strong organizational, verbal and written communication skills Self-motivated and ability to exercise independent judgment Qualifications Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint Ability to establish and maintain effective working relationships with others and be a team player Ability to provide project leadership, coordination, guidance and drive issue resolution Quick thinking and able to work in a fast paced and dynamic environment Ability to respond to frequent pressure to meet deadlines Ability to respond to frequent demands of multiple customers (internal and external) Able to deliver succinct and fact-based communications, both verbally and in writing Able to successfully interface and establish rapport with clients (internal and external) Able to use formal project management skills in planning, tracking, and reporting on project progress Ability to manage multiple projects at the same time Knowledge of datacenters, IT products like servers/routers/switches/firewalls, etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage Must be available to work core UK office hours, Monday through Friday, from 1300hrs to 2200hrs IST with the flexibility to work outside of core hours (including weekends) where required. Optional Desired Qualifications Project Management Professional Certification or Equivalent Certification Education And Certifications Bachelor’s degree and experience in direct customer service or account management ITIL Foundations Certification If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Show more Show less

Job Title: Senior UX Business Analyst Location: Chennai, India Job Type: Full-Time About Us: athenahealth is a leading healthcare technology company dedicated to delivering innovative solutions that enhance user experiences and drive business success for US-based medical practices. We are seeking a talented Senior UX Designer who possesses strong business analysis skills, a passion for process optimization, and a keen eye for automation opportunities to join our dynamic Authorization Management team in Chennai, India. Job Summary: As a Senior UX Business Analyst at athenahealth, you will be responsible for analyzing business needs and translating them into actionable requirements that drive product development. You will leverage your UX design skills to ensure that solutions not only meet business objectives but also provide exceptional user experiences. Your role will involve collaborating with cross-functional teams, including product managers, developers, and stakeholders, to drive design decisions that enhance user experiences, streamline processes, and reduce workloads. Key Responsibilities: Conduct thorough business analysis to identify needs, challenges, and opportunities for improvement within the organization. Collaborate with stakeholders to gather and document business requirements, ensuring alignment with strategic goals. Utilize UX design principles to inform the development of user stories, wireframes, and functional specifications. Facilitate workshops and meetings to validate requirements and design concepts, ensuring stakeholder buy-in. Analyze existing processes and workflows to identify inefficiencies and recommend solutions for optimization and automation. Conduct user research and usability testing to gather insights that inform design decisions and enhance user satisfaction. Develop and maintain documentation, including business process models, user personas, and journey maps. Monitor and analyze product performance metrics to identify areas for improvement and inform iterative design processes. Advocate for user-centered design principles and best practices within the organization. Qualifications: Bachelor’s degree in Business Administration, Human-Computer Interaction, UX Design, or a related field. 5+ years of experience as a Business Analyst, with a strong understanding of UX design principles and methodologies. Proven ability to analyze business needs and translate them into user-centered design solutions. Proficient in user research techniques, usability testing, and data analysis. Experience with wireframing, prototyping, and process diagramming tools (e.g. Figma, Axure, mural, Lucidchart) Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Strong analytical and problem-solving skills, with a keen attention to detail. Familiarity with Agile methodologies is a plus. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and inclusive work environment. Show more Show less

We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will be responsible for gathering business requirements, analyzing processes, preparing documentation, coordinating with stakeholders, and supporting testing efforts to ensure successful project delivery. Key Responsibilities: Requirements Gathering & Analysis: Interact with clients, stakeholders, and internal teams to gather and document business and functional requirements. Conduct detailed analysis of business needs and translate them into clear, actionable deliverables. Identify gaps in current processes and propose optimized business solutions. Documentation: Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), Use Cases, and Process Flows. Maintain up-to-date project documentation and ensure proper version control. Develop user manuals, training materials, and help guides as needed. Process Mapping & Workflow Design: Create detailed process flow diagrams, data flow diagrams, and wireframes using tools like Lucidchart, Visio, etc. Assist in designing workflows to streamline business operations and improve performance. Stakeholder Management: Act as a liaison between business stakeholders and the development/testing teams. Facilitate meetings, workshops, and presentations to communicate findings and recommendations. Testing Support: Be actively involved in User Acceptance Testing (UAT) to validate that the solution aligns with business requirements and expectations Track and report defects and issues, and ensure timely resolution. Project Collaboration: Collaborate closely with developers throughout the SDLC. Ensure projects are delivered on time, within scope, and aligned with business objectives. Required Skills & Qualifications: Bachelor’s degree in Business Administration, Information Technology, or a related field. Proven experience as a Business Analyst or similar role. Strong understanding of SDLC methodologies (Agile, Scrum, Waterfall). Excellent communication, analytical, and problem-solving skills. Proficiency in documentation tools (MS Office, Confluence, Jira, etc.). Basic understanding of software testing concepts and tools. Job Type: Full-time Schedule: Day shift Ability to commute/relocate: Gandhipuram, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Business analysis: 3 years (Required) Work Location: In person

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. About the Role We are looking for a detail-oriented and proactive Salesforce System Analyst to support our Service Cloud operations. This role is ideal for someone who has hands-on Salesforce experience, strong stakeholder engagement skills, and a passion for organizing and driving cross-team initiatives. You will work closely with the Salesforce Solution Architect and Manager for Service Support, and business stakeholders across departments to support delivery, scoping, and project administration for ongoing enhancements and strategic initiatives. Key Responsibilities Assist in requirement gathering, scoping, and documentation of Salesforce Service Cloud projects (e.g., new voice flows, email templates, design). Support project coordination across internal teams and business units, ensuring clear task ownership and timely follow-up. Create and maintain structured documents, diagrams, and user stories to support delivery. Help triage, analyze, and prioritize incoming Jira tickets; align with the Manager to categorize based on business impact. Maintain and support Salesforce configurations, especially for Experience Cloud, Knowledge, Case Management, Service Voice, Einstein Bot, Agent Force (desired), Omni-Channel, and Entitlements. Serve as a liaison between the technical team and business stakeholders across time zones to ensure clear understanding and execution of solutions. Conduct basic impact analysis, prepare release notes, and assist in UAT coordination. Monitor and help manage escalations, customer-reported issues, and email-to-case or system behavior anomalies. Participate in backlog grooming, sprint planning, and other agile rituals as required. Qualifications Salesforce Certified Administrator (required); additional certifications (Service Cloud Consultant, Experience Cloud Consultant, etc.) are a plus. 5+ years of experience working with Salesforce Service Cloud, including hands-on configuration and/or business analysis. Strong written and verbal communication skills in English. Demonstrated experience working with stakeholders, managing expectations, and documenting clear business requirements. Familiarity with Agile/Scrum, Jira, and Confluence (or similar tools). Ability to work independently during night shifts and proactively follow up on pending items. Preferred Skills Experience with Salesforce Experience Cloud, Knowledge Management, Service Cloud, Omnichannel, among others. Knowledge in voice solutions in Salesforce (Service Voice, Amazon Connect, etc.). Comfortable creating diagrams (e.g., Lucidchart, draw.io) and writing business-facing documentation. AI integration knowledge is a strong plus, especially if familiar with Salesforce AI features or leveraging metadata/taxonomy for enhanced search, routing, or content recommendations. Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Closing from Default - All locations Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

Our focus revolves around elevating technology-driven enterprises to new heights. However, it's important to understand that our scope at Trinesis encompasses more than just software development. Our objective is to provide comprehensive assistance to startups and enterprises throughout every phase of their journey. As our Team expands, we're actively seeking new talent. Currently, we're on the lookout for a skilled Agile Business Analyst with a wealth of experience. In this role, you'll play a crucial part in steering our developers along their growth trajectories and ensuring the triumphant execution of development initiatives. Business Analysis Scrum Ceremonies Agile Requirement Gathering Jira/Confluence Responsibilities Gather, analyze, and document business requirements, use cases, workflows, and user stories. Collaborate with stakeholders to define project goals and ensure alignment throughout the development lifecycle. Prepare and maintain BRDs, FRDs, wireframes, and process flows. Act as Scrum Master to facilitate Agile ceremonies: Stand-ups, Sprint Planning, Reviews, and Retrospectives. Work closely with Product Owners to manage and refine the product backlog. Remove blockers, track team performance, and promote Agile best practices. Conduct stakeholder interviews, workshops, and GAP analysis to identify areas for improvement. Support solution design and development team hand-offs through detailed documentation and clarification. Collaborate with QA for UAT and validation of business requirements. Promote team transparency, self-organization, and continuous improvement. Must Have Bachelor’s degree in IT, Computer Science, or related field. 5+ years of Business Analysis experience with at least 2 years in an Agile/Scrum setup. Proven expertise in eliciting requirements and converting them into clear technical deliverables. Hands-on experience with tools like Jira, Confluence, MS Visio, Lucidchart, or similar. Strong skills in documentation, stakeholder communication, and process mapping. Certified Scrum Master (CSM) or equivalent Agile certification preferred. Understanding of Agile principles, SDLC, and project management best practices. Ability to handle multiple priorities in a fast-paced, client-facing environment. Excellent problem-solving, facilitation, and interpersonal skills. Key Skills Business Analysis Scrum Ceremonies Agile Requirement Gathering Jira/Confluence What's great in the job? Great team of smart people, in a friendly and open culture. Competitive salary and benefits package. Opportunity for professional growth and advancement. Dynamic and collaborative work environment. Flexible working hours and remote work options. Various learning opportunities and training programs. What We Offer Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more Perks A full-time position Attractive salary package. Trainings 12 days / year, including 6 of your choice. Sport Activity Play any sport with colleagues, the bill is covered. Eat & Drink Fruit, coffee and snacks provided.

About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role : Business analyst focuses on data, statistical analysis and reporting to help investigate and analyze business performance, provide insights, and drive recommendations to improve performance. Expectations/ Requirements: Process Improvement: Identify, design, and implement operational processes and systems across departments to enhance efficiency and effectiveness.Ensure that these processes are scalable, efficient, and align with business goals. Cross-functional Collaboration: Collaborate with department heads (e.g., sales, marketing, finance, product, etc.) to ensure various business requirements. Data Analysis & Reporting: Analyze business performance data to identify trends, challenges, and opportunities. Prepare regular reports and provide actionable insights to senior leadership. Device Planning & Allocation: Ensure the effective planning & optimal allocation to meet business demands and company objectives. Efficiency: Monitor day-to-day business operations to identify bottlenecks, inefficiencies, and risks, and implement solutions to improve workflow and productivity. Budget Management: Manage the device budget, ensuring that spending aligns with organizational goals and strategic priorities. Risk Management: Identify and mitigate operational risks by developing and implementing appropriate contingency plans. Vendor & Supplier Management: Manage relationships with key vendors and service providers, ensuring that service levels are met, and contracts are negotiated effectively. Continuous Improvement: Foster a culture of continuous improvement by identifying new tools, technologies, and methodologies to improve operations. Key Skills Required: Experience with SQL or other data analysis tools. Proficiency in business analysis tools (e.g., Microsoft Visio, Lucidchart) and Microsoft Office Suite (Word, Excel, PowerPoint). Strong documentation skills, with the ability to create clear and detailed business requirements, process flows, and reports. Experience with data visualization and reporting tools (e.g., Tableau, Google Data Studio). Education : Applicants must have an engineering academic background with specialization in data science . Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It is your opportunity to be a part of the story!

Hi, We are having an opening for Senior Manager-Infra / Cloud Architect at our Mumbai location. Job Summary : The Infra / Cloud Architect is responsible for the strategic design, roadmap definition, and engineering governance of the organization's global IT infrastructure and cloud landscape. This role spans across data center technologies, cloud platforms, networking, security, and hybrid infrastructure models. The architect acts as the bridge between business needs and technical delivery, translating enterprise goals into scalable, secure, and cost-optimized solutions across geographies. Areas Of Responsibility : Key Responsibilities Architecture Strategy & Blueprinting Define and maintain the global infrastructure and cloud architecture blueprint. Align designs with business continuity, scalability, cybersecurity, and performance goals. Champion platform rationalization and simplification initiatives. Solution Design & Project Enablement Architect infrastructure solutions for large programs (e.g., DC transformation, AD consolidation, hybrid cloud migration). Review and approve HLDs, LLDs, and BoM submitted by partners or internal teams. Validate architecture compliance in global IT programs. Technology Evaluation & Adoption Evaluate emerging technologies such as Zero Trust, SD-WAN, SASE, Edge Computing, and Infra-as-Code. Define proof-of-concept initiatives and guide technology onboarding. Architecture Governance & Standards Own and enforce architecture principles, standards, and reference models. Conduct architecture reviews and design approval boards. Ensure compliance with InfoSec, GxP, and SOX frameworks. Collaboration & Knowledge Enablement Partner with delivery, cybersecurity, and service teams to translate designs into build/run. Coach engineering teams and upskill delivery units on architectural best practices. Specialized Knowledge Requirements Deep expertise in enterprise architecture across compute, storage, network, identity, and cloud Advanced knowledge of cloud platforms (AWS, Azure, GCP) and hybrid models Strong grasp of cybersecurity principles and compliance mapping to infrastructure design Familiarity with automation and orchestration (Terraform, Ansible, CI/CD) Understanding of ITIL, TOGAF, and regulatory requirements in pharma/life sciences Internal Stakeholders and Nature of Interaction CIO / Head of Infrastructure: Strategy alignment, architecture reviews, funding justification Infra Ops, Cybersecurity, Cloud & Service Delivery Leads: Design handovers, implementation validations, issue resolution Project Managers & PMO: Milestone alignment, design dependencies, delivery feasibility IT Business Partners: Requirement shaping, infrastructure impact assessment, business case support External Stakeholders and Nature of Interaction OEMs / Technology Partners: Technology roadmap alignment, reference design validation, POC planning System Integrators / Consultants: Review of partner-delivered HLD/LLDs, infra BoMs, and implementation playbooks Cloud Providers: Architecture sessions, security compliance mapping, usage optimization External Interaction % ~30% of the role involves interaction with vendors, cloud partners, and consulting architects Nature of Communication Technical design documents, review notes, and architecture diagrams Strategic recommendations to CIO office and transformation leadership Review meetings, technical workshops, and vendor roadmap discussions Role Played in Negotiations Key contributor during technology vendor evaluations, TCO/ROI assessments Leads design-centric discussions in OEM/MSP contract finalizations Influences technology lock-ins and long-term infra strategy partnerships Key Decision-Making Expected Selection of infra/cloud technologies and tools for global rollout Finalization of infra architecture standards, designs, and integration approaches Review and approval of vendor-delivered infrastructure designs Build vs. buy vs. hybrid infrastructure decisions Key Challenges for the Role Balancing global standardization with local infrastructure constraints Integrating legacy platforms with modern cloud-native environments Ensuring performance, cost, and security trade-offs are managed holistically Driving architectural discipline across distributed delivery ecosystems Extent and Nature of Innovation Required High: Required to lead innovation in hybrid cloud, infra-automation, and cost-efficient architecture Design of modular, scalable, and reusable infra blueprints Champion infrastructure observability, Zero Trust, and software-defined everything (SDx) Job Requirements Educational Qualification: Bachelor's or Masters in Engineering, Computer Science, or related field Certifications: Cloud Certifications (e.g., AWS Certified Architect, Azure Solutions Architect, GCP Architect) TOGAF, ITIL Foundation preferred Network/Security certifications (e.g., Cisco, Palo Alto, Fortinet) beneficial Experience: 12+ years of infrastructure experience, with 5+ years in an architecture role across global delivery models Proven track record of designing and governing large-scale infra/cloud deployments Skills: Architecture modelling and documentation (e.g., Visio, Lucidchart, ArchiMate) Infra stack knowledge across OS, Virtualization, Network, Storage, and Cloud Vendor engagement and technical negotiation Cross-cultural communication and stakeholder influence Travel Requirement: Up to 25-30% (based on project workshops, vendor reviews, and strategic summits) Educational Qualification : Bachelor's or Masters in Engineering, Computer Science, or related field Specific Certification : Cloud Certifications (e.g., AWS Certified Architect, Azure Solutions Architect, GCP Architect) TOGAF, ITIL Foundation preferred Network/Security certifications (e.g., Cisco, Palo Alto, Fortinet) beneficial Skills : Architecture modeling and documentation (e.g., Visio, Lucidchart, ArchiMate) Infra stack knowledge across OS, Virtualization, Network, Storage, and Cloud Vendor engagement and technical negotiation Cross-cultural communication and stakeholder influence Experience : 12-15+ years of infrastructure experience, with 5+ years in an architecture role across global delivery models Proven track record of designing and governing large-scale infra/cloud deployments Show more Show less

Job Summary JOB DESCRIPTION We are seeking a detail-oriented and proactive Business Analyst to join our team. The ideal candidate will act as a bridge between business stakeholders and technical teams, analyzing business needs, documenting requirements, and ensuring the successful delivery of solutions that align with organizational goals. Responsibilities Key Responsibilities: Work closely with stakeholders to gather, analyze, and document businessrequirements . Translate business needs into functionalspecifications for technical teams. Conduct gap analysis to identify opportunities for process improvement. Facilitate workshops, meetings, and discussions to understand project scope and objectives. Collaborate with development teams to ensure solutions align with business expectations. Create and maintain processflowdiagrams , usecases , and businessmodels . Perform useracceptancetesting ( UAT ) and validate deliverables against requirements. Monitor project progress and communicate updates to stakeholders. Identify risks and provide recommendations for mitigation strategies. Stay updated with industry trends and best practices in business analysis. Qualifications Required Skills and Qualifications: Strong understanding of businessanalysistechniques and tools. Proficiency in requirementsgathering , documentation, and stakeholder management. Experience with processmodeling tools like Visio , Lucidchart , or Bizagi . Familiarity with Agilemethodologies and tools such as JIRA or Confluence . Excellent analytical and problem-solving skills. Strong communication and interpersonal abilities to interact effectively with cross-functional teams. Bachelor's degree in BusinessAdministration , ComputerScience , or a related field. Preferred Qualifications Certification in CBAP ( CertifiedBusinessAnalysisProfessional ) or PMI − PBA ( ProfessionalinBusinessAnalysis ) . Experience in dataanalysis using tools like Excel , PowerBI , or Tableau . Knowledge of SQL for querying databases. Familiarity with ERPsystems or CRMplatforms . Experience in projectmanagement or coordination roles. About Us ABOUT US Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain. We empower our customers with speed, visibility, automation, and resiliency – to thrive on change. Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platforms. Bristlecone is ranked among the top ten leaders in supply chain services by Gartner. We are headquartered in San Jose, California, with locations across North America, Europe and Asia, and over 2,500 consultants. Bristlecone is part of the $19.4 billion Mahindra Group. Equal Opportunity Employer Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status . Information Security Responsibilities Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System. Take part in information security training and act while handling information. Report all suspected security and policy breach to InfoSec team or appropriate authority (CISO). Understand and adhere to the additional information security responsibilities as part of the assigned job role. Show more Show less

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. What You’ll Do Create feature announcements, deployment walkthroughs, product guides, and technical specifications (among other things) for ASAPP products, features, and APIs Partner with engineering, design, security, product and customer teams to guide them through the ASAPP content creation process for their project Draft and publish content to docs.asapp.com using our content management system and publishing workflow Seek feedback from our customer-facing teams and contribute to improving our published material and content templates Manage your current and upcoming slate of projects to ensure you can continue to deliver quality material at the pace it’s needed Report directly to Senior Technical Product Manager for Documentation What You’ll Need Exceptional written communication skills An ability to understand new technical concepts quickly An ability to work with subject experts and convey their expertise into clear language An ability to self-manage and drive projects forward without high-touch oversight An ability to work quickly and recognize when to ramp up and down An attention to detail and awareness for where it’s needed most What We’d Like To See Experience in technical writing, content strategy, and instructional design Experience writing for a professional North American audience Experience working on large-scale software documentation Experience with single-sourcing and content reuse principles Experience in AI and/or Contact Center domains Experience with Github, Confluence, Jira, Lucidchart, and other authoring tools Please be prepared to provide samples of your published writing on a professional website, along with personal references for your work Benefits Competitive compensation Stock options Prudent Life Insurance Free Lunch and Dinner Connectivity (mobile phone & internet) stipend Wellness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks of paternity leave ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at jobs@asapp.com to obtain assistance. Show more Show less

Business Analyst (IT & Digital Solutions) Experience: 2-3 Years Employment Type: Full-Time Location: Madurai,Tamilnadu Job Overview: We are seeking a Business Analyst (BA) with 2-3 years of experience to join our dynamic team. The ideal candidate will be responsible for gathering business requirements, analyzing processes, and bridging the gap between technical teams and stakeholders . You will play a critical role in defining user stories, functional specifications, and business process improvements to ensure successful project execution. Key Responsibilities:Requirement Gathering & Analysis: Collaborate with stakeholders, clients, and development teams to understand business needs and project objectives. Elicit, document, and validate business, functional, and non-functional requirements . Translate business needs into user stories, wireframes, process flows, and BRDs (Business Requirement Documents) . Project Documentation & User Stories: Develop User Stories, Use Cases, Functional Specifications, and SRS (Software Requirement Specifications) . Create workflow diagrams, data flow models, and wireframes to illustrate project scope. Work closely with UI/UX teams to ensure the application design aligns with user expectations. Stakeholder & Client Communication: Conduct requirement workshops, stakeholder interviews, and business process analysis . Serve as the primary liaison between business teams, developers, testers, and designers . Present solutions, reports, and project updates to senior management and clients. Process Optimization & Digital Transformation: Identify business process gaps, inefficiencies, and opportunities for automation and optimization. Support the implementation of intelligence-driven business solutions to enhance operational efficiency. Assist in defining KPIs and metrics to track business performance. Testing & Quality Assurance Support: Collaborate with QA teams to define test scenarios, validate requirements, and perform UAT (User Acceptance Testing) . Ensure solutions align with business needs before deployment. Market & Competitor Analysis: Conduct market research to understand industry trends, competitor strategies, and customer pain points . Assist in defining new product features based on data-driven insights. Required Skills & Qualifications: 2-3 years of experience as a Business Analyst in IT, Software Development, or Digital Solutions. Experience in Mobile App Projects & Software Applications is a MUST. Strong expertise in Business Requirement Gathering, BRDs, FRDs, and SRS documentation. Proficiency in User Story creation, Agile/Scrum methodology, and wireframing tools (Balsamiq, Figma, Lucidchart, etc.). Experience with SQL queries, data analysis, and process modeling tools (Visio, BPMN, UML, etc.). Excellent communication, stakeholder management, and presentation skills. Familiarity with JIRA, Confluence, Trello, or similar project management tools. Knowledge of Blockchain projects, AI-driven analytics, and SaaS products is a plus. Bachelor's or Master’s degree in Business Administration, Computer Science, Information Technology, or a related field. About Us: Elysium Groups is a diversified conglomerate based in Madurai, India, founded in 1999. The group comprises 12 companies operating across various sectors, including IT/ITES, software development, digital marketing, SEO, educational institutions, and research centers. The group has also expanded into industries such as art & craft, skill development, and food services. With a workforce of 51 to 200 employees, Elysium Groups continues to evolve, adapting to market trends and diversifying its business interests. Why Join Us? Work on innovative and challenging projects. Collaborative and growth-oriented work environment. Opportunity to enhance your skills and expertise in the latest technologies. Competitive compensation and career development opportunities. Job Type: Full-time Pay: ₹263,629.24 - ₹333,508.91 per year Schedule: Day shift Work Location: In person

Powersonic - Join Us in Powering the Future! Our mission at Powersonic is to help power the products of the future and make everyone fall in love with great hardware, great engineering, and great design. This mission is super exciting, but there's still a lot to do—and that's exactly where you come in! Role Description This is a full-time, on-site role for a Document Control Specialist. You will be responsible for capturing, creating, and managing all process-related documentation across departments to promote operational clarity, consistency, and compliance. You will: Document current operational and administrative processes across functions such as Production, QA, Logistics, Sales, and Finance. Create new SOPs and documentation where none exist by collaborating with department stakeholders and observing processes. Standardize and update all existing documentation for 2025 with a focus on clarity, accuracy, and usability. Design comprehensive training materials, onboarding guides, and process manuals for new hires and cross-functional training. Maintain a centralized document control system (digital and/or physical) ensuring ease of access and security. Manage version control and documentation approval workflows with proper traceability. Collaborate with department leads to ensure documented procedures reflect actual practices and adhere to internal standards. You have: Excellent written communication and editing skills. Proficiency in process mapping and document design tools (e.g., Microsoft Word, Excel, Lucidchart, Visio). Strong attention to detail and the ability to work independently. Experience in SOP creation, ISO/document control systems, or training content development. Confidence in interviewing SMEs and translating complex information into simple, standardized documents. Strong organizational skills and ability to manage multiple documentation streams simultaneously. Extra points if you also: Have experience working in a manufacturing or quality-driven environment. Understand ISO standards, document lifecycle management, and audit requirements. Are comfortable using cloud-based storage and versioning platforms. Why you'll love working with us: Collaborate with global teams across 4 continents. Play a key role in operational transformation and knowledge enablement. Opportunity to build from the ground up with high ownership. Access to training, growth, and career advancement opportunities. Sounds like you? Let’s chat. At Powersonic, we take personal matters very seriously and strive to be neutral in our hiring process. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, disability status, or any other legally protected characteristics. We pride ourselves on fostering a diverse and inclusive workplace. Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Supplemental Pay: Yearly bonus Ability to commute/relocate: Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Document management: 2 years (Required) Location: Coimbatore, Tamil Nadu (Required) Work Location: In person

About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role : Business analyst focuses on data, statistical analysis and reporting to help investigate and analyze business performance, provide insights, and drive recommendations to improve performance. Expectations/ Requirements: Process Improvement: Identify, design, and implement operational processes and systems across departments to enhance efficiency and effectiveness.Ensure that these processes are scalable, efficient, and align with business goals. Cross-functional Collaboration: Collaborate with department heads (e.g., sales, marketing, finance, product, etc.) to ensure various business requirements. Data Analysis & Reporting: Analyze business performance data to identify trends, challenges, and opportunities. Prepare regular reports and provide actionable insights to senior leadership. Device Planning & Allocation: Ensure the effective planning & optimal allocation to meet business demands and company objectives. Efficiency: Monitor day-to-day business operations to identify bottlenecks, inefficiencies, and risks, and implement solutions to improve workflow and productivity. Budget Management: Manage the device budget, ensuring that spending aligns with organizational goals and strategic priorities. Risk Management: Identify and mitigate operational risks by developing and implementing appropriate contingency plans. Vendor & Supplier Management: Manage relationships with key vendors and service providers, ensuring that service levels are met, and contracts are negotiated effectively. Continuous Improvement: Foster a culture of continuous improvement by identifying new tools, technologies, and methodologies to improve operations. Key Skills Required: Experience with SQL or other data analysis tools. Proficiency in business analysis tools (e.g., Microsoft Visio, Lucidchart) and Microsoft Office Suite (Word, Excel, PowerPoint). Strong documentation skills, with the ability to create clear and detailed business requirements, process flows, and reports. Experience with data visualization and reporting tools (e.g., Tableau, Google Data Studio). Education : Applicants must have an engineering academic background with specialization in data science . Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It is your opportunity to be a part of the story! Show more Show less

Powersonic - Join Us in Powering the Future! Our mission at Powersonic is to help power the products of the future and make everyone fall in love with great hardware, great engineering, and great design. This mission is super exciting, but there's still a lot to do—and that's exactly where you come in! Role Description This is a full-time, on-site role for a Document Control Specialist. You will be responsible for capturing, creating, and managing all process-related documentation across departments to promote operational clarity, consistency, and compliance. You will: Document current operational and administrative processes across functions such as Production, QA, Logistics, Sales, and Finance. Create new SOPs and documentation where none exist by collaborating with department stakeholders and observing processes. Standardize and update all existing documentation for 2025 with a focus on clarity, accuracy, and usability. Design comprehensive training materials, onboarding guides, and process manuals for new hires and cross-functional training. Maintain a centralized document control system (digital and/or physical) ensuring ease of access and security. Manage version control and documentation approval workflows with proper traceability. Collaborate with department leads to ensure documented procedures reflect actual practices and adhere to internal standards. You have: Excellent written communication and editing skills. Proficiency in process mapping and document design tools (e.g., Microsoft Word, Excel, Lucidchart, Visio). Strong attention to detail and the ability to work independently. Experience in SOP creation, ISO/document control systems, or training content development. Confidence in interviewing SMEs and translating complex information into simple, standardized documents. Strong organizational skills and ability to manage multiple documentation streams simultaneously. Extra points if you also: Have experience working in a manufacturing or quality-driven environment. Understand ISO standards, document lifecycle management, and audit requirements. Are comfortable using cloud-based storage and versioning platforms. Why you'll love working with us: Collaborate with global teams across 4 continents. Play a key role in operational transformation and knowledge enablement. Opportunity to build from the ground up with high ownership. Access to training, growth, and career advancement opportunities. Sounds like you? Let’s chat. At Powersonic, we take personal matters very seriously and strive to be neutral in our hiring process. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, disability status, or any other legally protected characteristics. We pride ourselves on fostering a diverse and inclusive workplace. Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Supplemental Pay: Yearly bonus Ability to commute/relocate: Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Document management: 2 years (Required) Location: Coimbatore, Tamil Nadu (Required) Work Location: In person

Key Responsibilities Requirement Elicitation & Analysis : Conduct stakeholder interviews, workshops, and JAD sessions to gather functional and non-functional requirements. Perform detailed analysis to understand end-user needs and define clear and comprehensive business requirements. Evaluate current systems/processes and propose enhancements. Product Specification & Documentation Convert requirements into User Stories, Use Cases, and Acceptance Criteria in tools like JIRA, Planner. Maintain Product Backlogs and contribute to Sprint Planning with the Agile team. Create supporting documents such as Process Flows, Wireframes, and Data Flow Diagrams. Stakeholder Management Collaborate with cross-functional teams including Product Owners, Developers, QA Engineers, and UI/UX Designers. Act as the bridge between technical teams and non-technical stakeholders to ensure mutual understanding. Product Lifecycle Management Support the entire product lifecycle from ideation to post-launch reviews. Participate in Product Roadmap discussions and strategic planning. Conduct GAP Analysis, Feasibility Studies, and Competitive Benchmarking. Testing & Quality Assurance Design and execute UAT plans, and support QA teams in developing test cases. Validate product releases and ensure alignment with business goals and compliance standards. Required Skills & Tools Strong knowledge of Agile (Scrum/Kanban) and SDLC methodologies. Expertise in tools like : JIRA, Confluence, Trello. Figma, Balsamiq, Lucidchart (for wireframes and workflows). SQL (for data analysis and querying). Excellent documentation, presentation, and stakeholder communication skills. Ability to handle multiple projects simultaneously and work in a fast-paced environment. Qualifications Bachelors/Masters degree in Business Administration, Computer Science, Information Technology, or related field. 5- 8 years of experience in Business Analysis, preferably in a product-based or SaaS environment. Professional certification is a plus: CBAP, PMI-PBA, CSPO, or Agile BA certifications. Preferred Domain Experience FinTech, HealthTech, EdTech, E-commerce, or SaaS platforms. Working with B2B/B2C product lines. (ref:hirist.tech) Show more Show less

Job Purpose To interact with departments to review and finalize all departmental budgets leading to the formulation of a comprehensive Annual Operating Plan. To drive the Preparation, analysis and monitoring of Strategic Plan through conduct of a Strategy Workshop. To drive business case evaluation and enable senior management to take value based decisions. To provide key inputs via MIS that would enable rational decision making. We are seeking a dynamic and analytical Business Analyst for our Shared Services Centre who has capabilities towards driving Operational Excellence and support Digital Transformation initiatives. This role demands collaboration with stakeholders across departments to identify business needs, analyze current processes, design functional solutions, perform process improvement activities, develop performance metrics, prepare and maintain supporting documentation. ORGANISATION CHART Key Accountabilities Accountabilities Transformation Strategic Planning and Support  Support Strategic review and annual operating plan build with specific focus on Transformation and continuous process improvement projects, approach, methods, and technologies (RPA, Analytics, Digitization).  Ability to drive continuous improvement through “As Is Process” study across Finance & Accounting, Procurement, HR Ops, Finance Assurance, Taxation in Shared Services & manage projects by applying Six Sigma, Value Stream Mapping, and Lean techniques.  Drive the adoption of recent technologies and digital solutions within the shared services environment.  Coordinate and drive development of Business case and implementation roadmap and manage stakeholder buy in and approvals. Stakeholder Management and Project Governance  Work closely with stakeholders to gather and analyze business requirements, identify automation opportunities, and define functional specifications for RPA, AI/ML, analytical solutions.  Knowledge of stakeholder engagement strategies, such as communication plans and feedback loops.  Awareness of tools for change management, including surveys, feedback forms, and communication platforms.  Support in driving cross-functional projects, facilitate proper governance of projects ensuring adherence to timelines and outcomes aligned to strategic objectives.  Coordinate and anchor action plan to progress towards achieving best in class status.  Drive weekly/monthly project progress review meetings with cross-functional teams including Business, SSC, IT, Application vendors, Implementation partners etc. Operational Capabilities  Should be familiar with process standardization, sharing best practices across functions and consolidating detailed process documentation.  Should bring in strong analytical skills to perform root cause analysis and identify gaps, improvement areas.  Support in benchmarking efforts, including data collection and validation, data presentation, and evaluation of results.  Should be familiar with financial terminology and key budget components (e.g., operating expenses, capital expenditures).  Capability to implement risk mitigation strategies, minimizing the impact of identified risks.  Act as a single “Source of Truth” for monitoring SSC performance against the agreed SLA/KPIs defined and publish SSC performance dashboard.  Proficiency in preparing and presenting CEO/CXO packs, SLT decks, flyers, organize Steerco meetings, etc.  Manage and maintain governance calendar and drive closure of governance ATRs. KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Interact with various SI partners through planned governance meetings. Interact with IT Service Providers (AI / ML / RPA / Process/Data Mining etc.), Consulting and Management Service Providers as required. INTERNAL INTERACTIONS Interact with all functions / departments of GMR SSC, MAG etc. Work closely with Head – PMO and Business Excellence, Functional Heads in driving and adopting improvement initiatives in GMR SSC FINANCIAL DIMENSIONS Not Applicable Other Dimensions Not Applicable Education Qualifications  Bachelor’s degree in Business, Information Technology, or a related field  Lean Six Sigma Green/Black Belt from a Reputed Institute Relevant Experience  5+ years of experience as a Business Analyst, with exposure in driving RPA / AI / ML / process mining projects  Proven experience in analyzing and documenting business processes, creating process maps, and defining requirements  Experience working in Agile environments, contributing to sprints and iterative development cycles  Experience in Business Process Reengineering (BPR) or Business Transformation  Proficiency in process mapping tools such as Visio, Lucidchart, or similar  Familiarity with SAP ECC / S4 HANA, SQL and data analytics tools is a plus. COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence Show more Show less

Business Analyst (IT & Digital Solutions) Experience: 2-3 Years Employment Type: Full-Time Location: Madurai,Tamilnadu Job Overview: We are seeking a Business Analyst (BA) with 2-3 years of experience to join our dynamic team. The ideal candidate will be responsible for gathering business requirements, analyzing processes, and bridging the gap between technical teams and stakeholders . You will play a critical role in defining user stories, functional specifications, and business process improvements to ensure successful project execution. Key Responsibilities:Requirement Gathering & Analysis: Collaborate with stakeholders, clients, and development teams to understand business needs and project objectives. Elicit, document, and validate business, functional, and non-functional requirements . Translate business needs into user stories, wireframes, process flows, and BRDs (Business Requirement Documents) . Project Documentation & User Stories: Develop User Stories, Use Cases, Functional Specifications, and SRS (Software Requirement Specifications) . Create workflow diagrams, data flow models, and wireframes to illustrate project scope. Work closely with UI/UX teams to ensure the application design aligns with user expectations. Stakeholder & Client Communication: Conduct requirement workshops, stakeholder interviews, and business process analysis . Serve as the primary liaison between business teams, developers, testers, and designers . Present solutions, reports, and project updates to senior management and clients. Process Optimization & Digital Transformation: Identify business process gaps, inefficiencies, and opportunities for automation and optimization. Support the implementation of intelligence-driven business solutions to enhance operational efficiency. Assist in defining KPIs and metrics to track business performance. Testing & Quality Assurance Support: Collaborate with QA teams to define test scenarios, validate requirements, and perform UAT (User Acceptance Testing) . Ensure solutions align with business needs before deployment. Market & Competitor Analysis: Conduct market research to understand industry trends, competitor strategies, and customer pain points . Assist in defining new product features based on data-driven insights. Required Skills & Qualifications: 2-3 years of experience as a Business Analyst in IT, Software Development, or Digital Solutions. Experience in Mobile App Projects & Software Applications is a MUST. Strong expertise in Business Requirement Gathering, BRDs, FRDs, and SRS documentation. Proficiency in User Story creation, Agile/Scrum methodology, and wireframing tools (Balsamiq, Figma, Lucidchart, etc.). Experience with SQL queries, data analysis, and process modeling tools (Visio, BPMN, UML, etc.). Excellent communication, stakeholder management, and presentation skills. Familiarity with JIRA, Confluence, Trello, or similar project management tools. Knowledge of Blockchain projects, AI-driven analytics, and SaaS products is a plus. Bachelor's or Master’s degree in Business Administration, Computer Science, Information Technology, or a related field. About Us: Elysium Groups is a diversified conglomerate based in Madurai, India, founded in 1999. The group comprises 12 companies operating across various sectors, including IT/ITES, software development, digital marketing, SEO, educational institutions, and research centers. The group has also expanded into industries such as art & craft, skill development, and food services. With a workforce of 51 to 200 employees, Elysium Groups continues to evolve, adapting to market trends and diversifying its business interests. Why Join Us? Work on innovative and challenging projects. Collaborative and growth-oriented work environment. Opportunity to enhance your skills and expertise in the latest technologies. Competitive compensation and career development opportunities. Job Type: Full-time Pay: ₹2,063,629.24 - ₹3,033,508.91 per month Schedule: Day shift Work Location: In person

Description Job Title: Solution Architect Designation : Senior Company: Hitachi Rail GTS India Location: Noida, UP, India Salary: As per Industry Company Overview: Hitachi Rail is right at the forefront of the global mobility sector following the acquisition. The closing strengthens the company's strategic focus on helping current and potential Hitachi Rail and GTS customers through the sustainable mobility transition – the shift of people from private to sustainable public transport, driven by digitalization. Position Overview: We are looking for a Solution Architect that will be responsible for translating business requirements into technical solutions, ensuring the architecture is scalable, secure, and aligned with enterprise standards. Solution Architect will play a crucial role in defining the architecture and technical direction of the existing system. you will be responsible for the design, implementation, and deployment of solutions that integrate with transit infrastructure, ensuring seamless fare collection, real-time transaction processing, and enhanced user experiences. You will collaborate with development teams, stakeholders, and external partners to create scalable, secure, and highly available software solutions. Job Roles & Responsibilities: Architectural Design : Develop architectural documentation such as solution blueprints, high-level designs, and integration diagrams. Lead the design of the system's architecture, ensuring scalability, security, and high availability. Ensure the architecture aligns with the company's strategic goals and future vision for public transit technologies. Technology Strategy : Select the appropriate technology stack and tools to meet both functional and non-functional requirements, considering performance, cost, and long-term sustainability. System Integration : Work closely with teams to design and implement the integration of the AFC system with various third-party systems (e.g., payment gateways, backend services, cloud infrastructure). API Design & Management : Define standards for APIs to ensure easy integration with external systems, such as mobile applications, ticketing systems, and payment providers. Security & Compliance : Ensure that the AFC system meets the highest standards of data security, particularly for payment information, and complies with industry regulations (e.g., PCI-DSS, GDPR). Stakeholder Collaboration : Act as the technical lead during project planning and discussions, ensuring the design meets customer and business needs. Technical Leadership : Mentor and guide development teams through best practices in software development and architectural principles. Performance Optimization : Monitor and optimize system performance to ensure the AFC system can handle high volumes of transactions without compromise. Documentation & Quality Assurance : Maintain detailed architecture documentation, including design patterns, data flow, and integration points. Ensure the implementation follows best practices and quality standards. Research & Innovation : Stay up to date with the latest advancements in technology and propose innovative solutions to enhance the AFC system. Skills: 1. Equipment Programming Languages DotNet (C#), C/C++, Java, Python 2. Web Development Frameworks ASP.NET Core (C#), Angular 3. Microservices & Architecture Spring Cloud, Docker, Kubernetes, Istio, Apache Kafka, RabbitMQ, Consul, GraphQL 4. Cloud Platforms Amazon Web Services (AWS) Google Cloud Platform (GCP) Microsoft Azure Kubernetes on Cloud (e.g., AWS EKS, GCP GKE) Terraform (Infrastructure as Code) 5. Databases Relational Databases (SQL) NoSQL Databases Data Warehousing 6. API Technologies SOAP/RESTful API Design GraphQL gRPC OpenAPI / Swagger (API Documentation) 7. Security Technologies OAuth2 / OpenID Connect (Authentication & Authorization) JWT (JSON Web Tokens) SSL/TLS Encryption OWASP Top 10 (Security Best Practices) Vault (Secret Management) Keycloak (Identity & Access Management) 8. Design & Architecture Tools UML (Unified Modeling Language) Lucidchart / Draw.io (Diagramming) PlantUML (Text-based UML generation) C4 Model (Software architecture model) Enterprise Architect (Modeling) 9. Miscellaneous Tools & Frameworks Apache Hadoop / Spark (Big Data) Elasticsearch (Search Engine) Apache Kafka (Stream Processing) TensorFlow / PyTorch (Machine Learning/AI) Redis (Caching & Pub/Sub) DevOps & CI/CD Tools Education: Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field. Experience Required: 12+ years of experience in solution architecture or software design. Proven experience with enterprise architecture frameworks (e.g., TOGAF, Zachman). Strong understanding of cloud platforms (AWS, Azure, or Google Cloud). Experience in system integration, API design, microservices, and SOA. Familiarity with data modeling and database technologies (SQL, NoSQL). Strong communication and stakeholder management skills. Preferred: Certification in cloud architecture (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert). Experience with DevOps tools and CI/CD pipelines. Knowledge of security frameworks and compliance standards (e.g., ISO 27001, GDPR). Experience in Agile/Scrum environments. Domain knowledge in [insert industry: e.g., finance, transportation, healthcare]. Soft Skills: Analytical and strategic thinking. Excellent problem-solving abilities. Ability to lead and mentor cross-functional teams. Strong verbal and written communication.

Skill- Salesforce Functional Analyst / Business Analyst – Financial Services Cloud (FSC) Exp-6+ years (3+ years in Salesforce FSC) Location-Pune, Bangalore, Hyderabad & Kolkata Notice-Immediate-15 Days Job Summary: We are seeking a Salesforce Functional Analyst / Business Analyst with deep expertise in Salesforce Financial Services Cloud (FSC) to bridge business needs and technical capabilities. The ideal candidate will be responsible for gathering, analyzing, and documenting business requirements and ensuring they are effectively translated into scalable Salesforce FSC solutions. Key Responsibilities: Act as a liaison between business stakeholders and Salesforce technical teams. Gather, document, and analyze business requirements with a focus on FSC business processes such as client onboarding, relationship management, and financial account management. Translate business needs into user stories, acceptance criteria, and process flows. Configure FSC declarative features such as Action Plans, Rollups, Relationship Groups , and Financial Account data models . Support the design and implementation of Salesforce solutions that meet business goals and adhere to platform best practices. Lead requirement workshops, user demos, and training sessions. Validate solution design and participate in UAT, ensuring alignment with business objectives. Identify improvement opportunities and help optimize Salesforce usage and user adoption. Required Skills and Qualifications: 6+ years of experience as a Business Analyst or Functional Analyst in Salesforce implementations. 3+ years of hands-on experience with Salesforce Financial Services Cloud (FSC) . Strong understanding of FSC data models and industry-specific capabilities for Wealth Management, Banking, or Insurance . Proven ability to elicit and document complex business requirements and map them to Salesforce functionality. Familiarity with Agile/Scrum methodologies. Excellent communication, stakeholder management, and problem-solving skills. Preferred Qualifications: Salesforce certifications such as: Salesforce Certified Business Analyst Salesforce FSC Accredited Professional Salesforce Administrator / Advanced Administrator Experience working with system integrators and multiple Salesforce clouds. Familiarity with tools such as Jira , Confluence , Lucidchart , or Miro for documenting processes and managing user stories Show more Show less

About Frido: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way. As Process Excellence Manager , you will be the driving force behind designing and optimizing business processes across Frido’s operations. From manufacturing to retail to D2C/eCommerce operations , your focus will be on enabling consistent, efficient, and agile processes by leveraging data analytics, lean methodologies, risk assessment , and automation tools . Key Responsibilities ✅ Process Design & Optimization Map, design, and reengineer processes across all operational verticals: manufacturing, supply chain, warehousing, retail operations, order fulfillment, returns, and customer support. Identify inefficiencies, delays, redundancies, and risks; propose solutions with measurable impact. Standardize SOPs and define SLAs across teams for improved consistency and accountability. 📊 Data-Driven Improvements Lead root cause analysis using data from various sources (ERP, CRM, warehouse systems, eCommerce platforms). Establish and monitor operational KPIs and dashboards to track performance and identify improvement areas. Design and run A/B tests and controlled trials to validate the effectiveness of process changes. Create business cases with projected ROI, cost savings, and productivity benchmarks for each improvement initiative. ⚙️ Lean, Six Sigma & Continuous Improvement Champion Lean Six Sigma projects across the company—minimizing waste, defects, and cycle time. Conduct DMAIC (Define, Measure, Analyze, Improve, Control) projects and statistical process control. Mentor internal teams on continuous improvement principles and build a Kaizen culture. 🔍 Risk Management & Compliance Perform risk assessments for critical processes and recommend controls to mitigate operational risks. Ensure processes align with industry regulations, safety standards, and quality guidelines. Anticipate process breakdowns or scalability limitations and propose preventive actions. 🤝 Cross-Functional Collaboration Partner with functional heads in manufacturing, logistics, customer experience, retail operations, and tech to design cross-departmental workflows. Work closely with product and engineering teams to develop tech-enabled process automation or tool integrations. Preferred Tools & Technical Expertise Analytics & BI Tools: Advanced Excel, Power BI, Tableau, Google Data Studio Statistical Analysis Tools: Minitab, JMP, R, Python (for data modeling or automation) Process Mapping & Documentation: Lucidchart, Microsoft Visio, Draw.io Project Management & Collaboration: Jira, Asana, Trello, Notion ERP/WMS/CRM Familiarity: Zoho, SAP, NetSuite, Unicommerce, Shopify, Salesforce (as applicable) Show more Show less

About US At Particleblack, we drive innovation through intelligent experimentation with Artificial Intelligence. Our multidisciplinary team—comprising solution architects, data scientists, engineers, product managers, and designers—collaborates with domain experts to deliver cutting-edge R&D solutions tailored to your business. Our ecosystem empowers rapid execution with plug-and-play tools, enabling scalable, AI-powered strategies that fast-track your digital transformation. With a focus on automation and seamless integration, we help you stay ahead—letting you focus on your core, while we accelerate your growth. Qualifications: Experience 10+ years of experience as a Business Architect, Senior Business Analyst, or Product Manager in large-scale software or SaaS implementations for US Commercial Healthcare, HHS or government-led programs. Hands-on experience in one or more HHS program areas: Child Welfare, Foster Care Licensing, Child Support, Medicaid/Medicare, Integrated Eligibility, Juvenile Justice, Education, or similar. Skills Deep knowledge of business architecture principles (like TOGAF, BIZBOK) and modeling practices. Strong experience with business process modeling, capability mapping, impact analysis, and change management. Familiarity with agile delivery frameworks, epics/user stories, and product lifecycle stages. Strong analytical, problem-solving, and facilitation skills; adept at managing competing stakeholder priorities. Tools Proficiency in tools such as Jira, Confluence, Miro, Productboard, Lucidchart/Visio, and architecture tools. Education Bachelor’s in technical fields including engineering and/or Masters degree in Business Administration, Information Systems, Public Policy, or related field. Certifications in Business Architecture (e.g., BIZBOK, TOGAF) preferred. Preferred Qualifications: Experience delivering cloud-native SaaS solutions for U.S. Commercial Health Care or U.S. government agencies. Exposure to data standards such as NIEM, HIPAA EDI X12, HL7, or FHIR, and federal/state reporting requirements. Familiarity with privacy, security, and compliance protocols (HIPAA, FERPA, CJIS). Understanding of how to integrate third-party systems via APIs, ESB, and data exchanges. Show more Show less