Job description Roles & Responsibilities: * Respond to customer queries in a timely and accurate way, via phone, email or chat * Identify customer needs and help customers use specific features * Update our internal databases with information about technical issues and useful Discussions with customers: * Monitor customer complaints on CRM and reach out to provide assistance * Follow up with customers to ensure their technical issues are resolved * Keep records of customer interactions, process customer accounts and file Documents: * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers and act as customers advocate * To share VOC of the customers and assist to improve processes and policies Requirements: * Experience as a Customer Support Specialist or similar CS role 0 – 4 years * Familiarity with our industry is a plus * Experience using help desk software and remote support tools * Understanding of how CRM systems work * Excellent communication and problem-solving skills * Multi-tasking abilities * English and Hindi should be fluent Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹29,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: Customer service: 1 year (Required) Language: English (Required) Hindi (Required) Kannada (Required) Location: Anjanapura, Bengaluru, Karnataka (Required) Work Location: In person Speak with the employer +91 9243199988
Production Merchandiser – Women’s Fashion (Custom Orders & QC Focus) We are looking for a dynamic and detail-oriented Production Merchandiser to join our women’s fashion brand. This role is pivotal in ensuring smooth production of customised orders with a strong focus on quality control, team efficiency, and cross-department coordination. Key Responsibilities Oversee daily operations on the production floor with a focus on designer women’s wear. Manage and optimise the performance of tailors and karigars. Ensure all products meet high-quality standards through rigorous QC processes. Coordinate closely with the Sales team to track sale orders and delivery timelines. Maintain accurate production tracking, daily reports, and Bill of Materials (BOMs) using Microsoft Excel. Liaise with dyeing units and job work units Ensure production timelines are met without compromising quality Ideal Candidate: 2-3 years of experience in garment production in women’s fashion. Strong knowledge of fabrics, dyeing, cutting, stitching, and finishing processes. Hands-on experience with managing teams and improving floor efficiency. Knowledge of Excel (for reports and BOMs). Strong communication and coordination skills to work with cross-functional teams. Ability to handle pressure and maintain quality in fast-paced environments. Experience working with ERP systems will be a plus. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Ability to commute/relocate: Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Experience: Women’s clothing: 3 years (Required) Work Location: In person
Production Merchandiser – Women’s Fashion (Custom Orders & QC Focus) We are looking for a dynamic and detail-oriented Production Merchandiser to join our women’s fashion brand. This role is pivotal in ensuring smooth production of customised orders with a strong focus on quality control, team efficiency, and cross-department coordination. Key Responsibilities Oversee daily operations on the production floor with a focus on designer women’s wear. Manage and optimise the performance of tailors and karigars. Ensure all products meet high-quality standards through rigorous QC processes. Coordinate closely with the Sales team to track sale orders and delivery timelines. Maintain accurate production tracking, daily reports, and Bill of Materials (BOMs) using Microsoft Excel. Liaise with dyeing units and job work units Ensure production timelines are met without compromising quality Ideal Candidate: 2-3 years of experience in garment production in women’s fashion. Strong knowledge of fabrics, dyeing, cutting, stitching, and finishing processes. Hands-on experience with managing teams and improving floor efficiency. Knowledge of Excel (for reports and BOMs). Strong communication and coordination skills to work with cross-functional teams. Ability to handle pressure and maintain quality in fast-paced environments. Experience working with ERP systems will be a plus. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Ability to commute/relocate: Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Experience: Women’s clothing: 3 years (Required) Work Location: In person