Job Description : What do I need ? - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate What will I be doing? - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features - Inform customers about new features and functionalities - Data Maintenance & Reporting Tech Stack & Tools : - Excel - Freshdesk of Similar Tool - Data Studio or Similar Tool (Slight Knowledge) Language : - Tamil - English
- To provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives. - Responsible for generating leads through phone calls, social media and emails. Responsibilities & duties : - Research, track, maintain and update leads - Make outgoing calls to develop new business - Contact prospects to qualify leads - Direct email marketing to key clients and prospects - Research and maintain lead generation database - Conduct customer research - Conduct client or market surveys to obtain information about potential leads - Participate in the preparation of proposals and / or sales presentations - Provide accurate and timely information to management - Develop a strong knowledge of the company's products and services in order to facilitate the sales process Skills / attributes required: - Excellent English communication (verbal and written) - Experience with cold calling - Experience with research and maintaining databases - Experience in using CRM - Strong project and time management skills - Experience working with Western companies (preferred)
The ideal candidate for this role should have a minimum of 4-5 implementations and upgrades, along with a strong knowledge of fast formulae. Additionally, they should be well-versed in more than 4-5 localizations. Candidates with strong communication skills and experience in handling customers effectively are preferred. It is essential for the candidate to possess good client interaction abilities. The candidate should be ready to join within 30 days. This position is multi-location and requires the candidate to work in Bangalore, Hyderabad, Chennai, Noida, and Pune. **Role:** ERP Developer **Industry Type:** IT Services & Consulting **Department:** Engineering - Software & QA **Employment Type:** Full Time, Permanent **Role Category:** Software Development **Education:** UG : B.Tech/B.E. in Any Specialization **Key Skills:** (Key skills are not provided in the input text),