The Job Title: Sales Director Location: Remote / Hybrid Type: Full-Time Reports To: Country Head / Co-Founder The Mission We’re hiring a Sales Director to lead, scale, and own revenue growth at LocaXion. As we expand our footprint across Smart Factory, RTLS, and digital transformation projects in manufacturing and industrial sectors, we need a sales leader who can drive pipeline, close complex deals, and build a repeatable go-to-market engine. This is a senior leadership role with full ownership of sales strategy, team building, and key account development. You will work directly with founders and technical leaders to position LocaXion’s vendor-neutral consulting services as trusted solutions to operational and visibility challenges across global manufacturers. Your Responsibilities Sales Leadership & Strategy Define and execute the company’s go-to-market and sales plan across priority verticals and geographies Own full-funnel sales performance: from lead qualification to contract close Identify and prioritize high-potential segments, enterprise accounts, and growth opportunities Develop revenue forecasts and performance reporting structures for leadership Enterprise Deal Execution Personally lead high-value client pursuits and negotiations with senior stakeholders (COO, VP Ops, Plant Directors) Drive consultative, ROI-focused sales processes tailored to complex operational pain points Collaborate with pre-sales and delivery teams to ensure strong solution-fit and delivery alignment Team Building & Coaching Hire, onboard, and manage a high-performing team of AEs, SDRs, and account managers Set clear targets, processes, and accountability structures for sales execution Establish repeatable sales playbooks, messaging frameworks, and opportunity qualification models Cross-Functional Collaboration Partner with marketing to align campaigns and demand generation with revenue goals Provide feedback to product and delivery teams on customer needs, objections, and trends Act as a senior voice in positioning, pricing strategy, and competitive intelligence Performance Measurement New revenue closed against quarterly and annual targets Pipeline velocity and quality Average deal size and sales cycle Sales team performance and quota attainment Enterprise account retention and expansion Qualifications 5+ years of experience in B2B sales with 1+ years in a sales leadership or director-level role Proven track record of closing complex, multi-stakeholder deals in consulting, industrial tech, or enterprise software Strong knowledge of manufacturing operations, digital transformation, or industrial automation preferred Exceptional communication and executive relationship-building skills Experience building and leading small-to-mid sized sales teams in high-growth environments Proficiency in CRM tools (HubSpot preferred) and structured pipeline management Ability to operate with autonomy and urgency in a high-accountability environment This is a critical role for LocaXion’s next stage of growth. You’ll have the opportunity to shape our sales strategy from the ground up, lead major client engagements, and build a team that delivers industry-defining results. Show more Show less

The Job Title: Customer Service Manager Location: Remote / Hybrid Type: Full-Time Reports To: Director of Operations / Co-Founder The Mission We are hiring a Customer Service Manager to ensure our industrial clients receive exceptional support, communication, and problem resolution throughout the lifecycle of our Smart Factory and RTLS projects. This role is critical in maintaining client satisfaction, building trust, and supporting retention and expansion across our strategic accounts. You will serve as the primary post-sale contact for clients, working closely with delivery, engineering, and sales to manage client communications, track issues, and ensure we deliver consistently excellent service. Your Responsibilities Client Relationship Management Act as the main point of contact for all customer service inquiries across active and past engagements Build and maintain strong relationships with operations managers, plant personnel, and technical stakeholders at client sites Understand client-specific configurations, history, and expectations to deliver context-aware support Issue Management & Resolution Log, prioritize, and track incoming client issues and service requests Coordinate with technical and delivery teams to ensure timely resolution Escalate complex issues when needed and keep clients informed of progress throughout Service Quality & Continuous Improvement Monitor service levels and response times to ensure we meet or exceed SLAs Proactively identify recurring issues and work with internal teams to improve root causes Capture client feedback and contribute to service improvement initiatives Internal Collaboration & Reporting Maintain clear documentation of client interactions, issues, and resolutions in the CRM or support platform Provide regular status updates and insights to operations leadership Collaborate with the delivery and sales teams to ensure a seamless client experience Performance Measurement Client satisfaction scores and feedback Response and resolution times Retention and renewal rates of supported accounts Reduction of recurring support issues over time Qualifications 4–6 years of experience in customer service, account management, or client success (preferably in B2B, industrial, or technical services) Exceptional communication, problem-solving, and interpersonal skills Strong organizational skills with the ability to manage multiple client relationships and requests simultaneously Familiarity with CRM tools (e.g., HubSpot, Salesforce) and support ticketing systems Ability to understand and communicate basic technical concepts clearly and confidently Comfortable operating in a fast-moving, cross-functional team environment Bonus: Experience working with manufacturing, logistics, or industrial operations clients This is a high-impact role at LocaXion where you’ll have a direct influence on customer satisfaction, operational continuity, and long-term client relationships. You’ll be the voice our customers trust and the internal advocate they rely on. Show more Show less

The Job Title: Customer Support Lead Location: Remote / Hybrid Type: Full-Time Reports To: Director of Operations / Co-Founder The Mission We are hiring a Customer Support Lead to build and manage the day-to-day customer support function at LocaXion. This role is focused on ensuring our clients receive fast, reliable, and high-quality support as they adopt and operate our Smart Factory and RTLS solutions. You will lead frontline support processes, manage issue escalation, collaborate with technical teams, and lay the foundation for scalable support as we grow. This is a hands-on leadership role suited for someone who thrives in high-responsibility environments and is passionate about improving the customer experience. Your Responsibilities Support Operations Leadership Own the customer support queue: triage, assign, and resolve incoming client issues across technical and operational categories Maintain and improve SLAs around response and resolution times Create and manage escalation processes for high-priority issues Customer Communication & Satisfaction Serve as a senior point of contact for key support interactions, especially for high-value industrial clients Communicate clearly, professionally, and proactively to keep clients informed Capture and report on feedback, recurring issues, and service gaps Team Coordination & Process Development Develop support workflows, templates, and documentation Contribute to internal knowledge base and client-facing help resources Collaborate with delivery, engineering, and product teams to resolve technical issues Reporting & Insights Track key support KPIs (first response time, resolution time, CSAT) and share trends with leadership Recommend tools, automations, or structural changes to improve efficiency Participate in post-incident reviews to identify areas for improvement Performance Measurement SLA adherence for first response and resolution Customer satisfaction (CSAT) scores Volume and resolution rate of support tickets Internal efficiency improvements and documentation quality Qualifications 4–6 years of experience in customer support or client success roles, with at least 1–2 years in a lead or supervisory capacity Strong interpersonal and written communication skills Experience working with technical teams to troubleshoot and escalate product-related issues Familiarity with support tools (e.g., Zendesk, Freshdesk, HubSpot Service, Jira) Highly organized, detail-oriented, and proactive in solving customer challenges Bonus: Experience supporting industrial or B2B technology platforms This is a foundational role for LocaXion’s growth. As Customer Support Lead, you’ll help define how we scale service quality, empower our clients, and set the bar for operational excellence in the field. Show more Show less