JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
1. Roles & Responsibilities1.1 Visitor Management· Provide a seamless and integrated service within reception areas to receive and manage staff and visitors efficiently and in a friendly and appropriate manner, including meet and greet.
- Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host, and facilitating collection. This includes logging in and out any client visitors
- Always maintain the reception area in a clean and tidy appearance and contact the help desk for any special cleaning that may need to be carried out during the day (such as spillages).
- Ensure that the client reception services are provided with appropriate staffing levels to achieve agreed service levels during locally agreed core service hours.
- Provide proposals for the optimization of the management of visitor ingress and egress in the reception area. This may include appropriate management of the interfaces between the reception and security services to ensure that all visitors and staff have a positive experience each time they visit the premises.
Greet, register, and badge visitors in compliance with client security policies
Contact the appropriate business unit or employee to meet their visitor in the lobby using the company address book/look-up system
Answer general phone inquiries professionally, responding to questions, and transferring calls as needed.
Answer general phone inquiries professionally, responding to questions, and transferring calls as needed.
- All the lobby ambassadors to be trained in essential health and safety matters and will always have immediate access to and full awareness of emergency contacts and procedures.
Answer general phone inquiries professionally, responding to questions, and transferring calls as needed.
Be polite and courteous
Find out the journalist’s name and the publication or television channel he/she
represents and request for a business card of the journalist
Find out the journalist’s name and the publication or television channel he/she
appointment, immediately inform the person he is meeting and make the journlist
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If the journalist does not have an appointment, politely inform him or her that a
meeting will not be possible without an appointment. Ask the journalist if he/she
minds sharing their number so that you can forward it to the Corporate
Communication Director who will call him/her back. If the journalist agrees, get
his/her landline and mobile number. Forward the same immediately to the
Corporate Communication Director. Make sure you have the full name of the
journalist and the publication or television channel they represent.
If a journalist does not want to share his/her number, provide the journalist with the landline, mobile and email coordinates of the Corporate Communication Director. Inform the journalist that they can contact Corporate Communication for their Requirements
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While reaching out to the Media Contact, be discreet. Do not call them on the phone in full view of the journalist. Either ping them on Communicator or go into the area and speak with them
For investigations/inspections (or similar)
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Slack the Service Now Response Team [@Legal_Response_Team] with the above message.
If there is no response within 3 minutes, call the Legal contact/designated person for your location.
Provide the officials with visitor badges and escort them to an empty conference room near reception and out of view from ServiceNow employees. If none is available, ask that they remains at reception.
Ask the officials to wait for a ServiceNow representative. Do not obstruct the officials if they want to start their search but accompany them as much as possible.
Check the Accuracy and Scope of the Search Warrant/Inspection Authorization
Verify the correct corporate entity (i.e., ServiceNow, Inc.) is identified
Check that the address is correct and signed by a judge or magistrate
If NO Search Warrant with the correct address/entity, DO NOT give consent to the search. For any other errors, identify them and inform Legal but do not obstruct the search
Collect Search Warrant/Inspection Document(s), scan and forward to the ServiceNow Response Team
Do not disclose any information to the officials other than what is necessary for them to conduct the search. Advise that you are not authorized to make statements on behalf of ServiceNow, but that a ServiceNow representative will address this request upon arrival.
Do not disclose any information to the officials other than what is necessary for them to conduct the search. Advise that you are not authorized to make statements on behalf of ServiceNow, but that a ServiceNow representative will address this request upon arrival.
For Subpoenas/Summons/Complaints
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Delivery IN PERSON:
Only accept service on behalf of ServiceNow, Inc. or the Custodian of Records at ServiceNow, Inc.
Do not accept service on behalf of an individual person that is not you.
Do not confirm or deny a particular individual works for ServiceNow or is in the building.
If in doubt, contact the ServiceNow Response Team and await instruction before accepting any document
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Delivery by EMAIL/FAX/MAIL:
Forward immediately (including any business cards, envelopes, etc.) to [email protected] marking your message with High Priority and with the Subject Heading “URGENT – LEGAL DOCUMENTS RECEIVED AT SERVICENOW [LOCATION] OFFICE.”
Keep the originals in a safe location until contacted by a member of ServiceNow Legal
1.2 Employee and Guest Assistance
Help, guide, and provide support to all clients and visitors by giving directional support on-site.
Maintain lobby supplies
Generate tickets on behalf of any employees
- Answer general phone inquiries professionally, responding to questions and transferring calls as needed
1.3 Hours of operations
Generate tickets on behalf of any employees
Generate tickets on behalf of any employees
Generate tickets on behalf of any employees
1.4 Personal Standards – Uniform, Appearance, and Etiquette
Generate tickets on behalf of any employees
Generate tickets on behalf of any employees
1.5 Honesty & Integrity
Lobby ambassador should be careful to avoid any personal action that may raise a question regarding their individual integrity, honesty or morality.
Examples of such behavior include, but are not limited to:
Theft or misappropriation of any property belonging to ServiceNow, the property or customers, including found property
Deliberate destruction of property owned by or ServiceNow, the property or a
Customer Unauthorized entry into an “off-limits” areas
Lying or willful misstatement of information through direct statement or implication on job applications, other employment paperwork, and any other reports as required by ServiceNow
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The Front Office is also required to assistance is such activities as:
Emergency procedures
Health and Safety
Participate in regular team meetings
Constantly review front office procedures and improve service delivery
Coordinate any event management
General administrative functions
Assist with Month End reporting requirements
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
