Linux Administrator

Job Description

Exciting Opportunity at Hexaware Technologies! Join us for our recruitment walk-in drive in Hyderabad on March 22nd, 2025. We are seeking a candidate with expertise in Linux L3 Support. - Skill: Linux L3 support - Experience range: 8 to 14 years - Date: 22nd March 2025 - Time: 9.30 AM to 3 PM - Location: Marriott Executive Apartments, Level 10, SLN Terminus, Survey No 133, Beside Botanical Gardens, Gachibowli, Hyderabad, Telangana 500032. Don't forget to bring your updated resume and a government ID proof for the walk-in. For further details, contact Inbarasu R. To express your interest, kindly share your updated resume with inbarasur2@hexaware.com and register using the following link: https://lnkd.in/d5dbbyNv Feel free to share this opportunity with your network and tag individuals who might be interested in this career-defining chance. Let's work together to turn career aspirations into reality! Job Description: Service Desk L3 Overview Under minimal supervision, the Service Desk L3 provides advanced technical support and expertise to resolve complex issues for end-users. This role involves handling escalations from L1 and L2 support teams and ensuring the highest level of customer satisfaction. The Service Desk L3 is responsible for maintaining and improving the IT infrastructure, implementing best practices, and providing guidance to junior team members. Responsibilities Advanced Troubleshooting: Provide expert-level troubleshooting for complex issues related to hardware, software, network, and other IT systems. Incident Management: Handle escalations from L1 and L2 support, ensuring timely resolution of incidents and service requests. Problem Management: Identify recurring issues, perform root cause analysis, and implement permanent solutions to prevent future occurrences. System Maintenance: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security. Documentation: Create and maintain detailed documentation of issues, solutions, and procedures for knowledge sharing and future reference. Mentorship: Provide guidance and training to L1 and L2 support staff, helping them develop their technical skills and knowledge. Project Participation: Participate in IT projects, providing technical expertise and support for the implementation of new systems and technologies.