10.0 - 14.0 years

0 Lacs

haryana

On-site

You will be responsible for leading the configuration, maintenance, and optimization of the ServiceNow platform. With over 10 years of hands-on experience as a ServiceNow developer/Architect, you will demonstrate expertise in ITSM, ITBM, ITOM, and custom application development. In addition, you should possess knowledge of the CSDM framework and have experience implementing it. Your understanding of best CMDB practices, service mapping, import sets, discovery, HAM, SAM, and end-to-end processes will enable you to collaborate effectively with engineers to provide superior recommendations. Your role will involve working with the HR team on HRSDM modules to enhance workflows for onboarding and offboarding use cases. You will also be involved in the development of ServiceNow Bots to establish custom bots. Additionally, you will oversee user administration, monitor licenses, report performance issues, and collaborate with the team to optimize costs for ServiceNow. As the ServiceNow developer, your key responsibilities will include administering, configuring, and maintaining ServiceNow instances across production, test, and development environments. You will lead upgrades, patches, and migrations to minimize downtime. Designing and implementing workflows, business rules, UI policies, and scripts will be part of your workflow automation tasks. Managing integrations with third-party tools, optimizing platform performance, troubleshooting issues, and ensuring scalability are essential aspects of the role. Furthermore, you will be responsible for managing user roles, groups, and access controls to enforce security best practices. Creating dashboards, reports, and metrics using Performance Analytics will also fall under your purview. Your role will include mentoring junior administrators and collaborating with cross-functional teams such as IT, HR, and Finance to drive success.,

Posted 6 days ago

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