Level 1 Windows 11 Support Engineer

0 years

2 - 3 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Part Time

Job Description

Provide first-level support for Windows 11 workstations (laptops/desktops)
Troubleshoot and resolve issues related to:
System performance
Application errors
User profiles and login problems
Printer and peripheral connectivity
Assist with initial system setup, user onboarding, and software installations
Perform password resets, account unlocks, and basic Active Directory tasks
Guide users through step-by-step solutions, remotely or in person
Maintain accurate documentation of incidents and service requests in the ticketing system
Escalate unresolved issues to Level 2/3 support with detailed diagnostics
Ensure compliance with IT policies, including security and software licensing
Monitor updates and patches for Windows 11 and assist in deployments as needed

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