Learning Exp Design & Dev Senior Analyst

 About The Role  

Skill required: Knowledge Management - Learning Delivery Operations

Designation: Learning Exp Design & Dev Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employeesEnsure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for? TrainerProactive and inquisitive candidate required with clear and precise communication, written and oral skillsMarket /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Training Delivery and Management, Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project

Roles and Responsibilities: Management of all training resources onboardedImplementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s)Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programsImplement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process
Years of Experience:5 to 7 years Vertical Experience Retail with sales background ( 1 + years )Night shift with brick and mortar setup ( in office ) Qualification 
Any Graduation