8.0 - 13.0 years

9 - 10 Lacs

Navi Mumbai, Maharashtra, India

On-site

Job Description Responsible for managing the Quality Assurance program for the Region of North America, Europe and Latin America Understand the Quality Approach of the Verticals and Accounts Responsible for the overall delivery of the Quality department Initiate, and Review Standardisation Drives and Improvement Projects Accountable for ensuring clear visibility of the Opportunities of the Performance Parameters, Critical KPIs (Quality Audit, CSAT, AHT, NPS, Repeat, FCR, Sales, Conversion, Up/Cross Sell, TAT, Cycle Time, Accuracy Levels) Guide the Team to provide Business Intelligence to the Internal Stakeholders and Clients Accountable for Hygiene and Integrity of Operations. Ensure adheren...

Posted 2 months ago

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