Job Title: Customer Support Executive Company: Mattress To Door Incorp. Location: Remote (Canada-Based Operations) Shift: Night Shift (Aligned with North American Time Zones) Job Type: Full-Time About Us Mattress To Door Incorp. is a leading Canadian mattress and bedding brand, delivering premium comfort directly to customers' homes. We are committed to excellent customer experience and support throughout the entire buying journey. Job Summary We are seeking a highly motivated and fluent English-speaking Customer Support Executive to join our night shift team. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a smooth and satisfying experience. Key Responsibilities Respond promptly to customer queries via phone, email, and live chat. Resolve customer complaints with professionalism and empathy. Process orders, returns, refunds, and exchanges efficiently. Maintain accurate records of customer interactions and transactions. Collaborate with warehouse and logistics teams to ensure timely delivery updates. Provide product information, recommendations, and post-sales support. Identify and escalate priority issues as needed. Meet KPIs related to response time, resolution rate, and customer satisfaction. Requirements Fluency in English (verbal and written) is mandatory . Prior experience in customer service, preferably in e-commerce or retail . Strong communication, interpersonal, and problem-solving skills. Comfortable working night shifts (EST/PST time zones). Ability to multitask, prioritize, and manage time effectively. Tech-savvy with knowledge of CRM tools, live chat platforms, and email systems. High-speed internet connection and a quiet remote work setup. Preferred Qualifications Experience in mattress, furniture, or home goods industry is a plus. What We Offer Competitive salary Work-from-Office Performance incentives Friendly and supportive team culture Opportunity to grow with a fast-paced Canadian brand Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Paid sick time Schedule: Fixed shift Night shift US shift Weekend availability Language: English (Required) Work Location: In person Speak with the employer +91 7982637234

Job Title: Customer Support Executive Company: Mattress To Door Incorp. Location: Remote (Canada-Based Operations) Shift: Night Shift (Aligned with North American Time Zones) Job Type: Full-Time About Us Mattress To Door Incorp. is a leading Canadian mattress and bedding brand, delivering premium comfort directly to customers' homes. We are committed to excellent customer experience and support throughout the entire buying journey. Job Summary We are seeking a highly motivated and fluent English-speaking Customer Support Executive to join our night shift team. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a smooth and satisfying experience. Key Responsibilities Respond promptly to customer queries via phone, email, and live chat. Resolve customer complaints with professionalism and empathy. Process orders, returns, refunds, and exchanges efficiently. Maintain accurate records of customer interactions and transactions. Collaborate with warehouse and logistics teams to ensure timely delivery updates. Provide product information, recommendations, and post-sales support. Identify and escalate priority issues as needed. Meet KPIs related to response time, resolution rate, and customer satisfaction. Requirements Fluency in English (verbal and written) is mandatory . Prior experience in customer service, preferably in e-commerce or retail . Strong communication, interpersonal, and problem-solving skills. Comfortable working night shifts (EST/PST time zones). Ability to multitask, prioritize, and manage time effectively. Tech-savvy with knowledge of CRM tools, live chat platforms, and email systems. High-speed internet connection and a quiet remote work setup. Preferred Qualifications Experience in mattress, furniture, or home goods industry is a plus. What We Offer Competitive salary Work-from-Office Performance incentives Friendly and supportive team culture Opportunity to grow with a fast-paced Canadian brand Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Paid sick time Schedule: Fixed shift Night shift US shift Weekend availability Language: English (Required) Work Location: In person Speak with the employer +91 7982637234

Responsibilities Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Create stores appointments Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Requirements and skills Proven experience as a Sales Executive or relevant role Proficiency in English Comfortable working in night shifts Knowledge of MS Office Hands-on experience with CRM software is a plus Thorough understanding of marketing and negotiating techniques Fast learner and passion for sales Self-motivated with a results-driven approach Aptitude in delivering attractive presentations High school degree Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Paid sick time Compensation Package: Commission pay Performance bonus Schedule: Night shift US shift Weekend availability Ability to commute/relocate: Dwarka, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Location: Dwarka, Delhi, Delhi (Required) Shift availability: Night Shift (Required) Overnight Shift (Preferred) Work Location: In person Speak with the employer +91 7982637234

Responsibilities Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Create stores appointments Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Requirements and skills Proven experience as a Sales Executive or relevant role Proficiency in English Comfortable working in night shifts Knowledge of MS Office Hands-on experience with CRM software is a plus Thorough understanding of marketing and negotiating techniques Fast learner and passion for sales Self-motivated with a results-driven approach Aptitude in delivering attractive presentations High school degree Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Paid sick time Compensation Package: Commission pay Performance bonus Schedule: Night shift US shift Weekend availability Ability to commute/relocate: Dwarka, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Location: Dwarka, Delhi, Delhi (Required) Shift availability: Night Shift (Required) Overnight Shift (Preferred) Work Location: In person Speak with the employer +91 7982637234