3 Leadershipcommunication Skills Jobs

Apply Now Job Title: Team Leader Job Description The Team Leader is responsible for the day-to-day supervision of a group of call center associates This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability, Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Job Description: Lead and supervise teams of sales coaches to help achieve sales goals Motivate their team to generate leads, build client relationships, and meet customer needs Achieving growth and hitting sales targets Designing and implementing the sales strategy, set sales goals, and track sales performance Use statistics to analyze patterns and trends in sales data This helps them make accurate sales projections Recognize customer needs and provide insights for improving products Negotiate efficiently with community managers to achieve positive outcomes Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Create internal incentive plan that help to improve and drive growth to meet targets Maximize revenue generation to reach long and short-term incentive and revenue targets Create and maximize relationships with client partners Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Lead conversion from all 3 current client channels Actively coach managers to look for possibilities to upsell and cross-sell to existing and new customers Overseeing preto post-sales support activities for the designated goods while guaranteeing the greatest level of client satisfaction Candidate Profile: Bachelors Degree in related field with more than seven years of experience (with at least one year of Sales Management Experience) Call center experience preferred in a sales manager role for a minimum of 1 year Managed large service and sales accounts with a demonstrated tendency to meet targets across both metrics over a sustained period of time Ability to create detailed incentive plans catering to improved sales performance while sustaining customer service results Ability to disclose various actions that will assist with reducing deficit in sale product numbers and not limited to incentives Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goals Work well under pressure and follow through on items to completion while maintaining professional demeanor Excellent communication skills, both written and verbal Ability to effectively present information to internal and external associates Demonstrated ability to mentor, coach and provide direction to a team of employee Willingness to work a flexible schedule Education : Graduate Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: India Thane G-Corp, Maharashtra Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Position Overview: The Manager/Sr Manager-IT Infrastructure will lead and manage the COE IT resources, including the Network Operating Center This role involves overseeing the development, implementation, and maintenance of IT systems and services, managing IT staff, and driving technological innovations The Manager/Sr Manager will work closely with other departments to support business objectives and improve efficiencies through technology solutions Additionally, the Manager/ Sr Manager will be responsible for optimizing the organization's use of the AWS cloud platform, ensuring secure and efficient cloud infrastructure, networking, and operations Responsibilities: IT Strategy : Recommend and execute the organizations IT strategy to align with business goals under guidance of corporate management Provide direction for IT initiatives, ensuring they support organizational growth, efficiency, and innovation Leverage cloud technologies, including AWS, to enhance infrastructure scalability, security, and performance Stay updated on industry trends and emerging technologies to identify opportunities for innovation in both on-premise and cloud environments Technology Operations: Oversee the management of COE IT infrastructure, including on-premise networks, servers, software, databases, and hardware Ensure the stability, security, and efficiency of IT systems, with a focus on integrating cloud services, particularly within AWS Implement and maintain cloud-hosted services and applications, optimizing AWS services such as EC2, S3, and RDS for reliability and cost-effectiveness Develop and implement disaster recovery plans and business continuity strategies, utilizing AWS tools such as AWS Backup and AWS Disaster Recovery Cybersecurity & Compliance: Ensure the security of IT systems and data, following guidance from the VP of Cyber Security Conduct regular security audits and vulnerability assessments across both cloud and on-premise environments Stay informed on relevant regulations (e-g , GDPR, HIPAA) and ensure compliance with all IT-related legal and regulatory requirements Project Management: Lead major IT projects, including system upgrades, integrations, and implementations, both in cloud and on-premise environments Collaborate with stakeholders to gather requirements, define project scope, and ensure successful delivery Track project progress, manage risks, and resolve issues to meet deadlines and deliver value Business & Stakeholder Collaboration: Work closely with leadership and departmental heads to understand business needs and provide technology solutions Foster strong relationships with external partners, including cloud service providers, vendors, and consultants Present IT strategies and solutions, including AWS-based initiatives, to the executive team and board members Requirements: Bachelors degree in information technology, Computer Science, or a related field 12+ years of experience in IT leadership roles, with a proven track record of managing technology operations Strong knowledge of IT infrastructure, cloud computing, cybersecurity, and software development Exposure with Cloud Infrastructure, Networking & Security (AWS) Experience leading large-scale IT projects and digital transformation initiatives Strong leadership, communication, and decision-making skills Certifications such as PMP, ITIL, CISSP, or CISM are a plus Desired Behaviours: Strategic MindsetSee ahead to future possibilities and translating them into breakthrough strategies Team Leadership Lead, mentor, and manage IT staff, fostering a collaborative and high-performance work environment Define roles, responsibilities, and expectations for team members while overseeing their training and development Collaborate with HR on recruitment, retention, and performance management of IT personnel Receptive to changeFlexible, seeks and adopts improved approaches and processes Initiates action Results oriented, takes responsibility for actions and outcomes Meets commitments and strives for high performance Technically proficient Solid familiarity with tasks and responsibilities Communicates ideas Strong facilitation and written communication, proposes a way forward Listens to views of colleagues and takes in diverse perspectives Works collaboratively Shares information, fosters teamwork and contributes to positive work environment where people want to come to work Display ethical character and competence Acts with integrity and intent and accountable for own actions, behaves per the values Act as a good citizen of Naviga

Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market, Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole, Imagine the sheer breadth of talent it takes to unleash a digital future We dont expect you to ?fitevery requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us, The Role We are seeking a highly skilled and experienced IT Apps Portfolio Manager to join our team The ideal candidate will be responsible for overseeing the IT Applications Project Management Office (PMO), ensuring the successful delivery of IT application projects across the organization This role requires strong project management skills, leadership abilities, and the capacity to work collaboratively in a shared service IT PMO environment The candidate must be adept at creating executive presentations, be techno-functional while engaging with stakeholders, and ensure a constant flow of communications across various stakeholders Experience managing AI applications is a plus Previous experience in managing audits across various IT applications is required SCRUM certification is essential, Key Responsibilities Lead the IT Applications PMO, managing a portfolio of IT application projects and ensuring alignment with business objectives, Develop and implement PMO processes, standards, and best practices to ensure project success, Collaborate with business stakeholders to understand project requirements and define project scope, goals, and deliverables, Ensure the performance, quality, and timeliness of project deliverables, Identify, document, and mitigate project risks and issues, Conduct regular project reviews and provide status updates to senior management, Create and deliver executive presentations to communicate project status, risks, and opportunities, Stay up-to-date with the latest industry trends and technologies in project management, Utilize Agile methodologies and SCRUM practices to manage projects, Ensure effective communication and collaboration within the shared service IT PMO environment, Engage with stakeholders in a techno-functional capacity, bridging the gap between technical and business teams, Maintain a constant flow of communication across various stakeholders to ensure alignment and transparency, Manage audits across various IT applications to ensure compliance and operational efficiency, Department/Project Description Order to Invoice (O2I) process transformation was kicked off in FY21 with the intention to increase project utilization, increase billing accuracy, increase margins, optimize resourcing, improve gross margins, improve expense management and over-all increase productivity in resourcing and project management Certinia's PSA (Professional Services Automation) module was selected in order to meet the specific GlobalLogic business requirements, Keyskills Must Have Program Management Delivery manager delivery head program manager delivery management PMP agile scrum master CSM Digital Transformation Analytics Data Science P&L management SAFE agilist data science artificial intelligence What Youll Bring Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field, 3+ years of experience in IT project management, with a focus on managing large-scale application projects, Strong proficiency in project management tools and methodologies, SCRUM certification (e-g , Certified ScrumMaster, Certified Scrum Professional) is required, Experience with Agile methodologies and practices, Excellent problem-solving skills and attention to detail, Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders, Proven ability to create and deliver executive presentations, Experience in a shared service IT PMO environment is a plus, Proficiency in using project management software (e-g , Jira, Microsoft Project) is a plus, Previous experience in managing audits across various IT applications is required, About Us Were a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact Were curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future Here youre not just another employee; youre part of a tradition of excellence and a community working towards creating a digital future, Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results We want you to be you, with all the ideas, lived experience, and fresh perspective that brings We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team, How We Look After You We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent) Were always looking for new ways of working that bring out our best, which leads to unexpected ideas So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with, Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success,