Lead Technology Support

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Consumer & Community Banking Team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. **Key Responsibilities:** - Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm - Execute policies and procedures that ensure operational stability and availability - Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools - Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration - Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure **Qualification Required:** - 10+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services - Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud - Proficient in observability and monitoring tools and techniques - Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework The company prefers candidates with working knowledge in one or more general-purpose programming languages and/or automation scripting, as well as practical experience with public cloud.,