Job
Description
As a Lead Technical Program Manager within our Builders Enablement Program, you will be primarily responsible for the overall accountability and leadership of complex IT projects. This includes ensuring their successful and timely implementation, as well as the achievement of intended business results. A core responsibility is managing relationships and communicating effectively with program leadership, senior management, and a wide range of program contributors. You will identify key barriers to a project's success and actively manage all mitigation activities. This role also involves the implementation and support of solutions and alternatives to meet business requirements, all while adhering to Mastercard standards, processes, and best practices. You will oversee the end-to-end delivery of engineering projects through your team and dependent organizations. About Role : In this Lead Technical Program Manager role, you will conceptualize, rationalize, and drive multiple, simultaneous workstreams to deliver engineering work across the portfolio in our Scrum execution model. You may drive the execution of a feature through the full stack or manage a project that spans multiple teams and integrations, reporting meaningful status throughout. As a Lead Technical Program Manager, you will: Collaborate and Deliver: Work closely with Engineering Directors, Principals, and Engineering VPs, in addition to Product Managers and other engineering teams, to deliver high-quality products and features through the software project lifecycle (build, test, and release on time). Project Management: Manage complex, technical, multi-disciplinary projects from initiation to completion. Stakeholder Management: Partner with stakeholders to plan requirements, identify risks, manage project schedules, and ensure clear communication with cross-functional teams. Release Management: Take ownership of release schedules and milestones, maintaining high velocity in a fast-paced environment. Demo & Review: Collaborate with Engineering Teams & Product Owners to present Release Demos. Product Quality: Be invested in Building the Right Product and Building the Product Right. Program Increment Planning: Prepare for Program Increment (PI) Planning, validate and confirm the scope of work completed in prior iterations/PIs versus the scope slated for upcoming PIs, and support preparation activities. Progress Tracking: Track delivery progress at the product engineering team level, with clear line of sight on program scope delivery in ALM. Capacity Management: Capture, assess, and track engineering team capacity. Agile Leadership: Lead iteration planning, facilitate the process with features and story sizing, and serve as a subject matter expert to align the team on Agile/Scrum practices. Continuous Improvement: Facilitate retrospectives, gather input, and drive team collaboration and continuous improvement. Dependency Management: Actively coordinate and manage cross-team dependencies within the Builders Enablement Program (BEP) internal teams and external to BEP with other Mastercard teams, stakeholders, and Engineering leadership. Risk & Issue Resolution: Actively track and mitigate risks and issues through to resolution. Reporting: Produce bi-weekly status reports, encompassing both strategic initiatives and Business As Usual (BAU) scope of work. Autonomous Execution: Work with ambiguity and limited guidance, demonstrating the ability to initiate projects and drive them forward. All About You Experience: Greater than 7 years of experience managing multi-stakeholder programs in a global organization or equivalent type organization. Independence: Demonstrated ability to operate with independence and autonomy. Agile Expertise: Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (Scrum, Kanban, etc.). Data-Driven: Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams. Communication: Ability to communicate with executives, peers, and staff with impact, eloquence, and authenticity. Relationship Building: Demonstrated experience building relationships, partnering with, and influencing dependent teams, while commanding the respect of the individuals you work with across the organization. Tooling Knowledge: Demonstrated experience or knowledge with Jenkins, Bitbucket, Sonar, Artifactory, and/or common pipelines. Cloud Platform: Huge plus if you have expertise in Cloud Platform and functionalities. Education: BS in engineering, computer science, project management, or a related discipline.
