Lead Systems Engineer

Are you ready to make an impact at DTCC

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

The Impact you will have in this role:

At DTCC, the Observability team is at the forefront of ensuring the health, performance, and reliability of our critical systems and applications. We empower the organization with real-time visibility into infrastructure and business applications by leveraging cutting-edge monitoring, reporting, and visualization tools.

Our team collects and analyzes metrics, logs, and traces using platforms like Splunk and other telemetry solutions. This data is essential for assessing application health and availability, and for enabling rapid root cause analysis when issues arise-helping us maintain resilience in a fast-paced, high-volume trading environment.

If you're passionate about observability, data-driven problem solving, and building systems that make a real-world impact, we'd love to have you on our team.

Primary Responsibilities:

As a member of DTCC's Observability team, you will play a pivotal role in enhancing our monitoring and telemetry capabilities across critical infrastructure and business applications. Your responsibilities will include:

• Lead the migration from OpenText monitoring tools to Grafana and other open-source platforms.
• Design and deploy monitoring rules for infrastructure and business applications.
• Develop and manage alerting rules and notification workflows.
• Build real-time dashboards to visualize system health and performance.
• Configure and manage OpenTelemetry Collectors and Pipelines.
• Integrate observability tools with CI/CD, incident management, and cloud platforms.
• Deploy and manage observability agents across diverse environments.
• Perform upgrades and maintenance of observability platforms.

Qualifications:

• Minimum of 07+ years of related experience.
• Bachelor's degree preferred or equivalent experience.

Talent needed for success

• Proven experience designing intuitive, real-time dashboards (e.g., in Grafana) that effectively communicate system health, performance trends, and business KPIs.
• Expertise in defining and tuning monitoring rules, thresholds, and alerting logic to ensure accurate and actionable incident detection.
• Strong understanding of both application-level and operating system-level metrics, including CPU, memory, disk I/O, network, and custom business metrics.
• Experience with structured log ingestion, parsing, and analysis using tools like Splunk, Fluentd, or OpenTelemetry.
• Familiarity with implementing and analyzing synthetic transactions and real user monitoring to assess end-user experience and application responsiveness.
• Hands-on experience with application tracing tools and frameworks (e.g., OpenTelemetry, Jaeger, Zipkin) to diagnose performance bottlenecks and service dependencies.
• Proficiency in configuring and using AWS CloudWatch for collecting and visualizing cloud-native metrics, logs, and events.
• Understanding of containerized environments (e.g., Docker, Kubernetes) and how to monitor container health, resource usage, and orchestration metrics.
• Ability to write scripts or small applications in languages such as Python, Java, or Bash to automate observability tasks and data processing.
• Experience with automation and configuration management tools such as Ansible, Terraform, Chef, or SCCM to deploy and manage observability components at scale.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.