Lead Support Engineer - End User Computing (Windows 10/11 & O365)

5 - 9 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Lead/Senior Engineer in IT infrastructure support and system administration, you will be responsible for managing complex technical issues related to End User Computing systems. Your expertise in system maintenance, support, and enhancement will be crucial in ensuring optimal system performance. Additionally, you will play a key role in providing mentorship and guidance to junior staff members. Your duties and responsibilities will include: Technical Support: - Leading the technical support for system installations, software testing, patches, and upgrades. - Resolving complex technical issues and system failures to ensure system stability. - Administering and documenting technical support activities, including backups, recovery, and disaster recovery processes. System Testing: - Coordinating with application support teams to test system functionality, performance, and resource consumption. - Verifying successful deployment of Windows 10/11 software, patches, and upgrades. - Planning and performing technical activities to ensure resource availability for system implementations. System Enhancement: - Continuously monitoring and improving systems, processes, and infrastructure. - Automating support tasks using scripting or programming to increase technical efficiency. Technical Expertise & Leadership: - Staying updated with the latest research and developments in IT support. - Providing clear, effective communication on technical matters to associates, vendors, and internal clients. - Leading and mentoring less experienced team members, overseeing advanced technical projects. Education: - Basic Qualifications: Bachelor's Degree or High School Diploma - Required Area Of Experience: Systems Engineer in IT-End User Computing - Preferred Area Of Experience: Windows 10/11 workstations, Networking, Windows O365, Meeting/Conference Room setups, Local Site Support for End User Computing, Asset/Inventory Management Skills required for this role include End User Computing, Windows O365, Workstation, and Networking.,

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