Lead Specialist, CX, Taste , IN

Job Title

Location

At dsm-firmenich we strive to achieve a world where you don't have to choose between taste, texture, or health - and can enjoy it all. Our innovative ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your Key Responsibilities

1. Coordinate and optimize Order-to-Cash processes to ensure seamless customer experience and efficient delivery.
2. Accurately capture and manage customer demand, aligning it with internal planning and supply teams.
3. Identify and resolve supply chain challenges, ensuring on-time fulfillment of customer orders.
4. Serve as the primary liaison between customers and internal teams, ensuring transparent, proactive communication.
5. Lead monthly demand planning cycles based on customer input and market dynamics.
6. Manage customer non-conformities, drive root-cause analysis, and implement corrective actions for continuous improvement.

We bring:

• A team of diverse employees who aren't afraid to think outside of the box.
• A truly global and collaborative team that cares about the experience of our employees.
• The encouragement you need to develop and achieve personal growth.
• A role that is crucial on projects and allows you to build your brand.
• A caring and supportive environment where you're empowered to grow and share your ideas.

You Bring

• Graduation or post-graduation (preferably MBA/PGDBM).
• 5-10 years of experience in supply chain and/or customer experience roles.
• Strong business acumen with proven leadership, collaboration, analytical, and communication skills.
• Demonstrated accountability and initiative in decision-making and process improvement.
• A customer-centric mindset with a focus on problem-solving and proactive service delivery.
• Proficiency in SAP and related supply chain tools.

Theapplicationprocess:

Shradha Tiwari

EqualOpportunitiesCommitment

dsm-firmenich is fully dedicated to inclusion becausewhenpeople feelengagedand empowered,their creativityandinnovation drives unprecedented progress.We aimto buildaworkplace whereopportunity really is equal,soeveryonecanthrive.Wedonotdiscriminate: there'sa place for everyone at dsm-firmenich. Dsm-firmenich isanEqual Opportunityand Affirmative ActionEmployer. dsm-firmenich peopleareasdiverseas ourcustomers. For us that includesa commitmenttoensuring equal employmentopportunitiesfor alljob applicantsand employees.Employment decisions are baseduponjob-related reasons regardless ofan applicant'srace, color, religion,sex,sexualorientation,gender identity,age,nationalorigin,disability, maritalstatus, geneticinformation, protectedveteranstatus, oranyotherstatusprotected by law.Wearecommittedto providingreasonable supportfordisabledapplicants in our recruiting process.Shouldyouneedassistance, andarecomfortabletosharethis, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.