Lead, Order Management (External)

The Impact You'll Make

As our Lead Order Management you'll play a key role in ensuring seamless execution of the Order-to-Cash cycle, driving efficiency, accelerating cash flow, and enhancing customer satisfaction while enabling the organization to achieve more in less time

What You'll Be Doing

• Responsible for all back office sales support job: order handling, receivables follow ups, sales support
• Manage customer orders, queries, cases, email, SAP and other mediums.
• Work within the larger Customer Service team to support colleagues locally and internationally where needed.
• Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.
• Handling of all Logistics Request with all internal stake holders and global production sites
• Execute all order related activities like order entry, Proforma Invoices, Deliveries etc. as per guidelines.
• Generation and circulation of business reports covering all financial parameters of respective segments & divisions.
• Responsible for customer, sales, warehouse, logistics, finance, and fulfillment for order delivery as per agreed PO terms
• Support front line salesteam in enabling improved service & efficiency.
• Handling import, Hi-sea sale orders from customers.
• Responsible for creating new customer accounts and upkeep of business database in SAP
• Order Follow-up with Partners and sales as per open opportunity.
• Prepare Partner Agreements year basis and whenever new partner assign.
• Rebate Tracking quarterly and settlement
• BI reporting/ SF reporting
• Improve CLI score/ Transaction score
• Running different projects for various parameters
• Reducing case closure reports and strategy.

What We're Looking For

• Minimum 5+ years of customer service order management in a back office or related environment
• Excellent customer care skills (verbally and written)
• Excellent communication skills in English & Hindi
• Customer focused attitude
• SAP experience in a Sales / Customer Service environment and others CRM Systems, such as SalesForce.com or Any other ERP
• Commercial Knowledge on terms & conditions

What You'll Get from Us

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.

Ready to Make a Difference

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.