Lead of Technology - Investment/Treasury Application

As an experienced team leader in the field of investment trading platforms, you will be responsible for managing a team of application supports to handle service requests from users and resolve incidents/problems on investment applications. Your role will involve effectively communicating with stakeholders to manage their expectations on team performance and acting as the application owner to ensure support services are delivered within agreed thresholds and service levels. Additionally, you will drive and coordinate with subject matter experts/service providers to handle service requests and incidents/problems. Furthermore, you will be required to continuously learn new application functionalities and draft standard operation manuals accordingly. Your leadership skills will be essential in leading, managing, coaching, and developing team members on application knowledge and support functions. The ideal candidate should have a minimum of 5 years of experience in leading a support team on investment trading platforms, with working experience in Blackrock Aladdin. Knowledge in Service Now would be considered a plus. It is important to have an understanding of investment workflow and terminology, as well as being conversant with SDLC methodology and COBIT framework. Proficiency in Microsoft Office & Visio is required, along with excellent communication and presentation skills. Fluency in spoken and written English is a must, and the candidate should be willing to work in Malaysia. This is a full-time position and the benefits include health insurance, life insurance, and paid sick time. The work schedule is from Monday to Friday with the opportunity for a performance bonus. Candidates with 3 years of experience in Blackrock Aladdin will be preferred. The application deadline for this position is 30/07/2025.,