Lead Key Account Management (South Asia)

Role Overview: As a Lead Key Account Manager for Higher Education and Skills (HE) English team in South Asia, with a primary focus on India, your role is crucial in ensuring strong, strategic engagement with key Higher Education and Skills (HE) and education groups. You will lead the Key Account Management function to drive customer retention and growth, while collaborating with in-country teams in Sri Lanka and Bangladesh for a unified regional approach. Key Responsibilities: - Lead the development and implementation of the Key Account Management strategy for South Asia, aligning with broader regional objectives. - Manage and mentor a team of 4 Key Account Managers, ensuring high performance through coaching and development. - Build and maintain senior-level relationships with key Higher Education and Skills (HE) stakeholders, serving as the point of escalation for critical accounts. - Oversee customer retention strategies, identify growth opportunities, and monitor satisfaction to improve engagement. - Partner with in-country teams to align regional strategies, collaborate with internal teams, and provide operational support for portfolio account management. Qualification Required: - Bachelor's degree or equivalent, preferably in Business, Education, or related fields. - Minimum 7 years of experience in account management, with 2 years in a leadership role. - Experience in managing key accounts in the education or services sector with a track record of achieving targets. - Strong communication, stakeholder engagement, and team leadership skills required. - C1 Level of English proficiency in CEFR is essential. Additional Details: Omit this section as no specific additional details of the company are mentioned in the provided job description.,