Job
Description
Job Title: ServiceNow Developer - UI Experience Experience Range: 5 - 10 Years Location: Hyderabad, Bangalore, Kochi, Trivandrum, Pune, Noida, Chennai Job Summary: We are looking for a ServiceNow Developer - UI Experience who specializes in designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. The ideal candidate should have expertise in ServiceNow UI development, front-end technologies (HTML, CSS, JavaScript, AngularJS), and Service Portal customization to enhance user interaction and improve overall system usability. Key Responsibilities: UI/UX Development: Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and ServiceNow UI tools . Build and maintain Service Portals, Catalog items, and custom UI components to enhance user experience. Ensure UI designs are responsive, accessible (WCAG-compliant), and performance-optimized . Service Portal & Catalog Development: Design and implement user-friendly Service Portals using ServiceNow s AngularJS-based framework . Customize and optimize Service Catalog items and workflows for improved usability and efficiency. Develop widgets using ServiceNow s Widget Editor and HTML/CSS to meet specific UI requirements. Scripting & Automation: Write and maintain efficient JavaScript code (Client Scripts, UI Policies, UI Actions, Business Rules) to improve UI functionality. Utilize ServiceNow s Glide APIs for advanced UI customization and dynamic content rendering. Implement REST API integrations for real-time data updates within ServiceNow UI elements. Testing & Quality Assurance: Perform unit testing and support system integration testing for UI components. Debug and troubleshoot UI-related issues , ensuring smooth cross-browser and cross-device performance. Collaborate with QA teams to execute test cases related to UI/UX components and Service Portal functionality . Must-Have Skills: Technical Skills: ServiceNow Platform Expertise: Strong knowledge of ServiceNow UI development , particularly Service Portal, Service Catalog, and Knowledge Base customization . Hands-on experience with ServiceNow Scripting APIs (Client Scripts, UI Policies, UI Actions). Proficiency in creating custom widgets using ServiceNow s Widget Editor . Familiarity with GlideForm and GlideUser APIs for personalized user experiences. Front-End Development: Expertise in HTML5, CSS3, JavaScript, and AngularJS for building modern UI interfaces. Strong understanding of UI/UX best practices, accessibility standards (WCAG), and responsive design . Experience with front-end frameworks like Bootstrap for improved UI consistency. Integration & Scripting: Experience with REST/SOAP API integrations to dynamically update UI elements with external system data. Understanding of JSON and XML for data exchange and dynamic content generation . Proficiency in JavaScript, AngularJS, and GlideScript for interactive UI component development. Good-to-Have Skills: Experience with automated testing tools (e. g. , Selenium, ATF) for ServiceNow UI testing. Familiarity with Agile/Scrum methodologies in a development environment. Prior experience working with ServiceNow Performance Analytics and Dashboards . ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist - Service Portal UI/UX-related certifications or courses Soft Skills: Strong analytical and problem-solving skills with attention to UI/UX detail . Excellent communication skills to collaborate with technical and non-technical teams. Ability to work independently and within a team to deliver projects on time. Adaptability to changing requirements and a passion for UI/UX trends and innovations . Preferred Experience: 3+ years of experience in ServiceNow development with a focus on UI/UX design and front-end development . Prior experience in Service Portal and Catalog customization within ServiceNow. Familiarity with Agile and Scrum methodologies in a development environment.
