Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
UST
>
Lead II - Production Support

Lead II - Production Support

UST

5 - 9 years

0 Lacs

hyderabad telangana

Posted:5 days ago| Platform: Shine logo

Apply

Skills Required

manufacturing operations operational support recipe management mes recipe authoring

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for handling support related issues by leading and guiding the team to manage support issue resolution within defined timelines. Additionally, you will assist the project manager in day-to-day project execution. Key Responsibilities: - Co-ordinate and promote the effective functioning of incident/problem management activities across all support teams - Contribute to the planning of application/infrastructure releases and configuration changes - Ensure Root Cause Analysis of all reported issues are completed within the timelines and permanent fixes are implemented to prevent issue re-occurrence - Maintain a knowledge base of known support issues and resolutions - Create and maintain application support service catalogue in coordination with other internal application teams - Ensure application monitoring mechanisms and performance tuning processes are in place - Provide input to the implementation backup and roll-back plans - Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers - Create monthly performance reports and publish to stakeholders - Handle critical customer escalations and manage appropriate stakeholder communications - Organize, facilitate, and lead technical teams to work to resolve major incidents - Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support - Develop strategies to allow Application Support to manage resultant problems - Understand departmental and company policies, procedures, and business practices - Mentor all team members to become more effective in their roles and coach them on their career aspirations Qualification Required: - Extensive knowledge and experience in managing and triaging Production Support incidents and issues - Experience working with distributed teams in different time-zones - Strong commitment to quality and engineering excellence - Ability to take up new challenges and explore new technology/tools - Ability to co-ordinate among multiple teams and bring out the best in teamwork - Ability to handle critical customer escalations and manage under highly stressful situations - Strong communication skills - Able to work in a high-paced dynamic and culturally diverse environment - High level of commitment, initiative, enthusiasm, and vision - Excellent presentation and interpersonal skills - Prioritize workload; providing timely and accurate resolutions Additional Details (if present): Experienced with Authoring Recipes for Manufacturing of BioPharma Manufacturing Operations in Sterile Environment, Convert Paper-based Recipe to Digital Workflow based Recipes into MES with minimum Functional Support and Translate Operational Knowledge to the Manufacturing Operators on How Recipes are to be used.,

More Jobs at UST

Architect II - Technical SAP ABAP

Bengaluru

12 - 15 yrs

INR 0 - 0 Lacs

Lead I - SAP FICO with PS (Project Systems) and RAR

Bengaluru

5 - 7 yrs

INR 0 - 0 Lacs

Lead II - SAP ABAP

Bengaluru

7 - 9 yrs

INR 0 - 0 Lacs

Procurement

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Manual & Python Automation

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

UST

IT Services and IT Consulting

Aliso Viejo CA

Login to

Please Verify Your Phone or Email

Confirm Action

Lead II - Production Support