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Omam Consultants
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Lead- Global IT Service Desk

Lead- Global IT Service Desk

Omam Consultants

5 - 10 years

|

20 - 30 Lacs

Posted:1 month ago| Platform:

Apply

Skills Required

global it services it service delivery management it service delivery it operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Lead the global IT Service Desk operations
Develop and manage IT service processes aligned with ITIL best practices
primary point of contact for IT service-related escalations
drive continuous improvement
Collaborate with cross-functional global teams
optimize service monitoring, reporting, and tracking
Drive automation and self-service initiatives
managing global IT support teams across different time zones

Preferred candidate profile

Bachelor's or Masters degree in Computer Science or equivalent
5+ years of experience in IT Service Management, with at least 2 years in a leadership role.
Strong knowledge of ITIL principles
experience in ITSM tools such as ServiceNow, etc
Good knowledge of modern IT security concepts, Zero-Trust frameworks, and Cloud-based IT environments.
Strong knowledge of ITIL principles and experience in ITSM tools such as ServiceNow, etc

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Omam Consultants

Business Consulting and Services

New Delhi Delhi

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