Job
Description
Role: Work with cross -functional teams and multiple Business/Product Owners to create original content and update existing technical content Accountable for the successful completion of multiple high-quality projects within the technical writing function Ensure updates are made to content in accordance to the CSD writing standards Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile Provide excellent customer service to our business partners and customers Author in XML or markdown, a tool utilized for content creation and editing Publish technical content to multiple platforms and output types, such as PDF, HTML, Wik, and online help file generation Gathering/analysis of requirements/information Analyzing, gathering inputs, and participating in the design of process improvement solutions for the teams documentation New hire training and peer mentoring Daily review and assessment of project intake portal (TAG) All About You: Experience with Project Management and Agile methodologies Exhibit strong written and verbal communication skills Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks Ability to analyze, explore, and recommend new tools and industry practices/ patterns Adaptable to dynamic change and ambiguity thriving in a fast-paced environment Ability to identify the need for graphics and process flows to improve content Ability to identify and implement process and strategy improvement opportunities with consideration for target audience, user experience, product life cycle, documentation best practices, and user acceptance testing (UAT) Team player, with the ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships Exhibit the highest degree of professionalism, accountability, and empowerment to drive results Experience with Microsoft Office products Expert in content management systems (CMS) and other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code Proficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types Experience as an information architect or with an information architecture team Knowledge with Domo, Tableau or similar metrics tracking and reporting tools Knowledge with SharePoint Experience with Software Development Life Cycle (SDLC)/Design Methodology Familiarity with product payment systems Experience with creating content templates for our Business Partners Experience with content localization Advanced interpersonal skills, serving as an ambassador for standards Information Architect Responsibilities: Commit to 8 hours a week for support Perform level 1 troubleshooting Escalate level 2 concerns to core IA team Test new software features in the CMS and Report bugs or identify potential features in the CMS Report bugs or identify potential features Perform DRM maintenance on monthly, quarterly, or annual basis Communicate to writers about changes to procedures, enhancements, or defects Advocate for specific to business needs on behalf of customer Stay on top of current technology trends and processes
