Lead Consultant_Workday Financials Techno-Functional - AMS Support

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

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The Workday Financials Techno-Functional Consultant is responsible for providing production support, maintenance, and minor enhancements for the Workday Financials platform. The consultant combines functional knowledge of finance and accounting processes with technical expertise in Workday configuration, reporting, and integrations to ensure system stability, compliance, and continuous improvement.

Key Responsibilities

1. Incident, Problem & Change Management

• Provide day-to-day AMS support for production issues and change requests across Financial modules.

• Analyze, troubleshoot, and resolve user-reported functional and data issues.

• Perform root-cause analysis and implement permanent fixes where applicable.

• Track and report ticket status to meet AMS SLAs and KPIs.

2. Functional Configuration Support

• Maintain configuration for key Financial modules: Core Financials, Accounting, FDM, Banking & Settlements, Procurement, Expenses, Projects, Customer Accounts (AR), Supplier Accounts (AP), Assets, and Business Assets.

• Evaluate change requests, test configurations, and document updates.

• Support month-end and year-end close processes and resolve related issues.

• Maintain configuration workbooks and functional documentation.

3. Technical & Integration Support

• Manage data corrections and updates using EIBs and mass upload tools.

• Monitor and validate financial integrations with banks, procurement systems, and ERPs.

• Collaborate with integration developers for issue resolution and data reconciliation.

• Validate financial data after tenant refreshes and Workday releases.

4. Reporting & Compliance

• Develop and maintain custom financial reports and dashboards for GL, AP, AR, and Projects.

• Support compliance and audit reporting requirements (SOX, statutory, and internal controls).

• Assist in financial data reconciliations and analytics for business users.

5. Release & Continuous Improvement

• Review and test new Workday release features recommend adoption opportunities.

• Participate in regression testing cycles and coordinate defect resolution.

• Identify automation and process optimization opportunities for ongoing AMS delivery.

6. Governance & Collaboration

• Partner with Finance and IT teams to prioritize incidents and enhancements.

• Participate in daily AMS status calls and weekly governance reviews.

• Update KT documents, AMS logs, and control registers.

• Ensure compliance with financial policies, audit requirements, and data privacy standards.

Domain Expertise

• Solid understanding of any of Core Financials, Accounting, FDM, Banking, Procurement, Projects, Expenses, Supplier Accounts (AP), Customer Accounts (AR), Assets, and Business Assets.

• Experience with period close, journal processing, cash management, reconciliation, and project costing.

• Knowledge of US, Mexico, and India localization and statutory reporting.

• Familiarity with Workday Financial Data Model (FDM) and intercompany accounting.

• Understanding of integration touchpoints with payroll, HR, and external financial systems.

Technical Skills

• Proficient in EIB, Report Writer, and Core Connectors able to troubleshoot integration issues.

• Basic knowledge of Workday Studio, Prism Analytics, and Business Assets setup.

• Familiar with security configuration, domain policies, and segregation of duties (SoD).

Qualifications we seek in

Minimum Qualifications:

• Bachelor's degree in accounting, Finance, or Information Systems.

• Workday certification is preferred in Core Financials and at least one specialization (Procurement, Projects, or Banking).

• Extensive Workday Financials experience Good experience in AMS or post-go-live support.

Preferred Qualifications:

• Strong analytical, problem-solving, and communication skills.

• Experience supporting global or multi-entity organizations across multiple legal entities.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.