Lead Consultant - Site Reliability Engineers/L2

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Lead Consultant

In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies.

Responsibilities

• Accountable for driving and dictating efforts to mitigate and/or restore to normal business operations

• Review of Temporary Access requests / Get Access entitlements and grant/revoke as appropriate

• Follow documented procedures, and update documentation for resolved issues

• Determine customer experience and assess risk (core vs minor functions, regulatory or reputational)

• Determine incident severity, priority, impact and proper escalation protocols

• Ensure proper technology teams are engaged and supporting restoral of services

• Research and remediate customer/client data issues

• If required, request external support from software and/or hardware manufacturers

• Utilize tools and data to assist in research and determination of root-cause and restoral steps

• Ensure proper measures are taken such as batch restarts, routing, splashing, contingency or escalation to achieve restoral.

• Accountable for High Impact Incident Communications (Status, Restoral Efforts, Customer/Service Impact) to appropriate technology/business groups

• Drives requirements for Task Automation and tooling.

• Provides requirements and oversight of Resiliency Exercise - Chaos Engineering

• Responsible for the data content, accuracy, and completeness in the Incident ticket before creation of Problem ticket

• Drive reconvene efforts to identify Granular Root Cause - Sev1 - Sev4 Incidents

• Provide critical incident details and restoration efforts to Problem Management team (Incident Description, Chronological timeframes, Scope of Impact, Triage Participants and etc.)

• Ensure known errors and repeatable errors are logged into the Known Error database.

• Document standardize processes and playbooks for Incident Management (Enhanced Identification and Restoral)

• Conduct Weekly Incident Reviews

• Self-Identified-Audit and Compliance issues - identification and remediation

• Permit-to-Operate - participation and awareness on complex, highly intrusive, high-risk change activities

• Providing personnel whose training, skills, and personal skills are adequate to think outside the box

• Providing personnel who are experienced professionals, or professionals with specific knowledge of the client%27s implementation or business.

• Coordinate events applicable to functional area of responsibility.

• Level 2 should be able to resolve 95% of the incidents that come to them.

Qualifications we seek in you!

Minimum Qualifications

• BE/B Tech/MCA

• Excellent written and verbal communication skills

• Basic understanding of Investment Management/financial services domain knowledge

Preferred Qualifications/ Skills

• SRE Certified, Java, JavaScript (with ExtJS).

• Java Spring Boot,VB Script, Perl, Service Now

• HTML, Angular, Shell Scripting, UIpath/Pega Bot scripting PRPC, React.

• Python, Microservices, C#, .Net, ETL Informatica, C++, Extjs.

• TypeScript, R-Code, XML/XSLT, SQL, T-SQL, PL/SQL, PHP, VB Script, Microsoft Power Platforms (Power Apps/Power Automate/ Power BI), Autosys, Informatica, BOXI/Crystal Reports, Comet, MQ.

• Unix, Java, Excel, Mainframe, Pager Duty, Apica, Prometheus, Grafana, ITIL.

• SQL, Change Management, SDLC, Cloud Fundamentals, Networking Fundamentals, HTML, JIVE, JIRA, Splunk.

• Linux/Unix Shell Scripting, Service Now, Informatica, Adobe.

• Tableau, Incident & Problem Management foundation, Autosys, ESP, Nagios, Comet, MQ.

• Cloud Fundamentals (Azure/AWS), Service Now, Pager Duty, Splunk, Prometheus, AppDynamics, Apica, Nagios, GitHub, SDLC, Jenkins, JIRA, Confluence, ESP,

• SQL Server, Snowflake, HVR, QlickView, Tableau, Linux, Windows, Postgres, DB2, Sybase, Oracle, Elasticsearch, Neo4J, Hazelcast, Networking Concepts, ITIL, Mainframe, Grafana Loki, Office Suite (Power Point, Excel, Word)

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.