Lead Consultant-Quality Analyst SFDC

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Lead Consultant-Quality Analyst SFDCThe Lead Consultant - Quality Analyst (Salesforce) plays a key leadership role in ensuring the quality, reliability, and performance of Salesforce implementations across multiple projects or clients. This position combines hands-on QA expertise with strategic quality leadership, covering both manual and automated testing for Salesforce Clouds, integrations, and AI-driven workflows.The Lead Consultant is responsible for defining testing strategies, overseeing QA delivery, ensuring adherence to best practices, and mentoring the QA team to achieve high-quality releases aligned with business expectations.

Responsibilities
1. Quality Strategy & Planning.Define and implement end-to-end QA strategy for Salesforce programs, ensuring test coverage across configuration, customization, and integration layers..Collaborate with Solution Architects, Business Analysts, and Developers to understand business requirements, data flows, and system dependencies..Prepare and review test plans, test strategies, and quality metrics for each release cycle..Identify appropriate testing frameworks, tools, and automation approaches based on project scope and Salesforce architecture..Estimate QA efforts and resources for multiple releases in Agile environments.________________________________________2. Test Design & Execution.Review and guide creation of detailed test scenarios, test cases, and test scripts for Salesforce features (Sales, Service, Experience, Marketing, etc.)..Oversee and participate in manual and automated testing efforts for Salesforce applications, integrations, and custom components..Validate Apex classes, triggers, LWC/Aura components, workflows, flows, validation rules, and page layouts..Test data migration, API integrations (REST/SOAP), and middleware (MuleSoft, Boomi, Informatica) connectivity..Ensure proper validation of reports, dashboards, and analytics outputs..Review and sign off on all test deliverables before release.________________________________________3. Test Automation & Continuous Testing.Define and implement test automation strategies aligned with CI/CD pipelines..Lead automation development using Salesforce-focused tools such as:oProvar, Selenium, ACCELQ, Copado Robotic Testing, or Katalon Studio..Integrate automation suites into DevOps pipelines (Jenkins, GitLab, Copado, Azure DevOps)..Oversee creation of reusable, modular automation frameworks for regression and smoke testing..Measure automation ROI and continually optimize test coverage and execution time.________________________________________4. Defect Management & Quality Governance.Ensure effective defect management, triaging, and RCA (root cause analysis) for all reported issues..Track quality metrics such as defect density, defect leakage, and release readiness index..Conduct defect review meetings and coordinate with developers and functional consultants for quick resolutions..Maintain a traceability matrix linking requirements, test cases, and defects..Drive adherence to quality standards and compliance requirements.________________________________________5. Data, Integration & Security Testing.Lead testing of Salesforce data migrations and transformations using ETL tools or APIs..Validate data consistency, integrity, and mapping across Salesforce and external systems..Conduct integration testing across multiple touchpoints (ERP, marketing, AI/ML, and third-party applications)..Ensure security testing of user profiles, roles, permission sets, and record-level access..Validate audit and compliance requirements (GDPR, SOX, etc.) where applicable.________________________________________6. UAT & Release Readiness.Coordinate User Acceptance Testing (UAT) with business users and product owners..Prepare UAT scripts, collect user feedback, and manage defect triage during UAT cycles..Validate production deployment readiness and post-release validations..Ensure all Salesforce deployments meet acceptance and sign-off criteria.________________________________________7. Leadership & Mentoring.Lead and mentor a team of QA Analysts and Automation Engineers across multiple projects..Conduct training sessions and knowledge-sharing workshops on Salesforce QA best practices..Perform peer reviews of test assets and provide constructive feedback..Promote a quality-first culture within Agile squads and across the Salesforce program.________________________________________8. Continuous Improvement & Innovation.Stay updated on Salesforce releases, testing tools, and automation trends..Identify opportunities to incorporate AI and Agentic automation for intelligent test generation and predictive quality analytics..Continuously enhance QA frameworks, templates, and accelerators for reuse..Champion adoption of shift-left testing and early defect detection practices.

Qualifications we seek in you!
Minimum Qualifications.BS/BE/B.Tech/MCA or equivalentExperience.Proven experience leading QA teams in enterprise-scale Salesforce implementations (multi-cloud, multi-org)..Experience in Salesforce testing or testing other Saas applications.Experience in Integration Testing in between ERP and salesforce application..Understanding of both Waterfall and Scrum Agile methodologies.Must be able to understand and collaborate with on requirements and design.Good business analysis skills as needed for a good tester.Database experience and working knowledge of how to use SQL queries.Create and maintain a set of test data, as well as to do data verification is required..Knowledge on performance Tool JMeter/Load Runner. .Understanding of coding enterprise applications within Java, PHP, and other languages.Must be flexible and be able to work with changing priorities, and be able to manage time with multitasking.Assertive communication skills, ability to work with minimal direction, able to participate and be a productive team member.Hands-on expertise in:oSalesforce Testing (UI, API, Integration, Data Migration)oTest Automation Frameworks (Provar, Selenium, ACCELQ, Copado RT)oTest Management Tools (JIRA, Zephyr, TestRail, QTest)oCI/CD & DevOps integration.Strong knowledge of Salesforce architecture, data model, and security model.________________________________________Certifications (Preferred):.Salesforce Certified Administrator (required).Salesforce Certified Platform App Builder (preferred).ISTQB / CSTE / Certified Agile Tester.Provar Automation Certification or Copado Certified Robotic Testing Professional.Any DevOps or CI/CD certification is a plus________________________________________Soft Skills & Leadership Attributes:.Excellent analytical and problem-solving skills..Strong communication and stakeholder management abilities..Proven team leadership, mentoring, and coordination skills..Ability to balance multiple projects and shifting priorities..High attention to detail and a proactive mindset..Strategic thinker with strong ownership of quality outcomes.

Preferred Qualifications/ Skills
.Exposure to AI-driven testing tools or Agentic AI-based quality frameworks..Experience with Salesforce Einstein, Tableau CRM, or Omnistudio testing..Knowledge of performance testing tools (JMeter, BlazeMeter)..Experience in Test Data Management (TDM) and Service Virtualization..Familiarity with Salesforce CPQ, FSL, or Vlocity testing frameworks.

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.