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Lead BizOps Engineer

Lead BizOps Engineer

Mastercard

5 - 8 years

11 - 16 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

bizops git automation maven devops jenkins chef bitbucket site reliability engineering incident response

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Brighterion BizOps team is looking for a Senior BizOps Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices
- Are you a born problem solver who loves to figure out how something works?- Are you a CI/CD geek who loves all things automation?- Do you have a low tolerance for manual work and look to automate everything you can?- Would you like to work on a team building industry leading solutions for fighting fraud?- Are you motivated to be a part of driving a world beyond cash?

Role

The role of business operations is to be the production readiness steward for the platform
This is accomplished by closely partnering with developers to design, build, implement, and support technology services
A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process
Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations
Provide technical operations support for the Brighterion team with focus on minimizing impact to customers and internal users
- This specific opportunity is for a candidate with previous technical experience on Remedy ticket system and Access MC system
- Frequently follow up on tickets and identify areas of improvement to speed up implementation
- Create technical CRQ, WO, REQ tickets in Remedy including supporting documents such as validation plan, blackout plan, installation plan, highest level of testing, etc
- Submit access control and server provisioning tickets in Access MC
- Track, monitor, and follow up on the approvals and implementation of each ticket
- Ensure each ticket is completed on time or within SLA
- Escalate delayed items in Remedy and Access MC
- Schedule change as necessary to minimize downtime and impact to customer and users
Site Reliability Engineering:- Serve as the primary contact responsible for ensuring application scalability, performance, and resilience
- Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover
- Automate data-driven alerts to proactively escalate issues
Work with development teams to establish SLOs and improve reliability
DevOps/Automation:- Tackle complex development, automation, and business process problems
Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation, and refinement
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices
- Experience on CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef
- Increase automation and tooling to reduce toil and manual intervention
ITSM Practices:- Achieve operational excellence by standardizing impact analysis and reporting processes in alignment with ITSM and regulatory reporting policies- Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
- Participate and perform annual BOMM Audits and PCI Certifications for various products to meet compliance standards at Mastercard
- Safety & Soundness : To strengthen change governance by enhancing Configuration Item (CI) mapping in each change request

All About You-

Effective organization skills - Bachelors Degree or equivalent work experience
- Strong communication skills able to bridge all levels of the organization up and down to create a shared knowledge and understanding of project details, issues, and solutions
- Suitable candidates will have a passion for learning and thrive in a fast-paced environment- Strong team player, resilient, and able to work autonomously.

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Lead BizOps Engineer