Lady secretary in a travel agency

*Job Description*

We are seeking a motivated and professional Travel Consultant to join our team at Sky-Sketch (India) in Kolkata, located in the Esplanade area. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to hospitality, travel, and tourism. The position offers ₹10000 (starting remuneration during the 6-month training period, depending on the candidate's knowledge and experience) within a dynamic environment that provides growth opportunities. The ideal candidate will be responsible for providing administrative support to ensure the office operates efficiently. You will need to complete multi-level tasks professionally and on time. *MUST HAVE A PASSION FOR TRAVEL.* The initial contract is for 6 months of on-the-job training. A strong knowledge of geography or a degree/diploma in Travel Tourism and Hotel Management is required.

Students or candidates under 21 years old are not eligible for our recruitment.

There will be a provision for a pay increase during the provisional period for extraordinary performance. Additionally, after confirmation, we have provisions for a performance bonus based on your monthly sales productivity.

Sales do not refer to door-to-door sales. Typically, we receive business from our own client base and online promotions through various social media and websites. If you can generate business independently, you will receive incentives.

Key Responsibilities:

- Handle customer calls professionally and efficiently.

- Address customer queries, concerns, and complaints with a problem-solving approach.

- Maintain accurate records of customer interactions and follow-ups.

- Provide timely and relevant information to customers to resolve their issues.

- Collaborate with other teams to escalate and resolve complex issues.

- Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

The following qualifications are required for the position to which you have applied, as we are a travel agent and tour operator:

Qualifications:

- Communication and customer service skills, pleasing personality, and convincing skills.

- Administrative support and office management skills.

- Basic knowledge of accounting.

- Strong attention to detail.

- Ability to multitask and prioritise tasks.

- Good organisational skills.

- Proficiency in MS Office applications.

*Job Role:* We need an assistant who can help us prepare travel itineraries, handle correspondence through email and other social media with clients' queries, and promote travel on social media platforms. This includes travel blog and content writing for web promotions as needed. Making hotel and transport reservations and issuing air tickets as required is also part of the role. Contracting with new hotels, resorts, and vendors to enhance customer service is essential, as is browsing the internet for off-beat and up-to-date travel information. Itinerary planning, exploring new destinations, managing groups at the airport (FIT and GIT) as needed, and undertaking office management tasks, both indoor and outdoor, if required—such as banking, filing travel documents, data entry, office maintenance, and arranging travel insurance—are also part of the role. These are the basic outlines of your job profile. You will also manage the office in the absence of the CEO. Please focus on itinerary planning, preparing quotations based on client queries, and making phone calls for package promotions and follow-up actions. If you agree and feel confident to apply, you may connect with us via WhatsApp for an online interview.

The ideal candidate should have 0.5-1 year of experience in customer service or as a travel assistant and should be proficient in English, Hindi, and Bengali. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires a graduate, and the candidate should be willing to work 6 days a week during the day shift, from 10:30 AM to 7:30 PM.

*Employment Type:* Full-time

*Job Types:* Full-time, Fresher

You will be trained to provide exceptional travel advice and support to our clients. You will learn to create personalised travel itineraries, assist with booking accommodations, flights, and transportation, and ensure a seamless travel experience for our customers. This role requires a passion for travel and customer service, along with the ability to work in a fast-paced environment.

Job Types: Full-time, Fresher

Pay: From ₹10,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Is travel your passion?
• Must know tourist places in India and neighbouring countries
• Do you have sound knowledge of Geography?
• Are you proficient in English to communicate effectively through email and other social media?
• Do you have a pleasing personality & convincing power to motivate people?
• Are you an open-minded person and free to travel?

• Could you let me know if you're familiar with Travel Blogs & other social media?

Language:

• Hindi (Required)
• English (Required)
• Bengali (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person