L2 .Net Support Engineer

As a .NET L2 Support Engineer, your role will involve supporting and maintaining .NET applications to ensure timely issue resolution and system stability. You will be responsible for debugging, troubleshooting, and performing minor enhancements. Here are the key responsibilities you will be handling: - Provide L2 support for .NET applications, ensuring timely issue resolution - Debug and fix .NET application issues and perform enhancement activities as required - Handle incident management, troubleshooting, and root cause analysis - Monitor application performance and proactively identify system issues - Manage ticket queues and ensure timely response and closure as per SLAs - Collaborate with development teams for escalation and knowledge-sharing - Work closely with clients and internal teams to understand and resolve issues - Participate in shift-based operations and on-call rotation including weekend support - Maintain detailed documentation, logs, and knowledge base entries - Support change and patch release activities - Follow ITIL processes and ticketing tools (ServiceNow preferred) To excel in this role, you should possess the following skillsets: - 3-5 years of experience in .NET application support - Strong working knowledge of .NET, C#, ASP.NET - Strong SQL skills, including stored procedures and query optimization - Hands-on experience in debugging and troubleshooting complex issues - Exposure to AWS/Azure and basic cloud concepts - Familiarity with ITIL processes, ticketing tools (e.g., ServiceNow) - Good understanding of production support workflows and SLAs - Strong communication and client-interaction skills - Ability to work independently and in a team environment - Commitment to accuracy, quality, and continuous improvement Additionally, having experience with performance monitoring tools, basic scripting skills, and knowledge of release/change management processes would be considered as preferred skills for this role. Please note that this job description is in reference to the company hirist.tech.,