369 L1 Support Jobs

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate Fresher or Experienced with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 7898822545 Whatsapp Your CV @ 9721919721 ( Mention Technical Support ) Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Hiring: Technical Support International Voice Process Job Location: Noida Interview Mode: Virtual Contact: Senior HR Ashwani Call or WhatsApp: 7011250184 Eligibility: Only Graduates (Any stream) Experience Required: Minimum 18 months in Technical Support (International Voice preferred) Salary: Up to 37,000 In-hand + Attractive Incentives Benefits: Provident Fund (PF) Medical Insurance Both Side Cabs Performance-based Incentives Working Days: 5 Days a Week Shift Timings: Rotational Shifts & Rotational Week Offs Requirements: Strong communication skills in English Knowledge of LAN, WAN, and networking Handle inbound calls to assist international customers with technical queries. Troubleshoot issues related to hardware, software, internet connectivity, and networking. Interested Candidates Contact Immediately on Call or Whats App: Sr. HR Ashwani: 7011250184 Sr. HR Rahul: 9289947801 Sr. HR Chirag: 8950035322

Senior Advisor Technical Support NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of International BPO On Papers (Mandate) CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Exp - Min 2 Years in Service Desk | Ticketing Tools Voice –International Excellent Communication Any Graduate CTC: Up to 4-6 LPA Fixed + Allowances + Incentives Location: Pune / Hyderabad / Bangalore Shifts: 24/7 (US Shifts) Contact no. - 8529474615

Min 1 yrs exp BPO Voice Quality Analyst on paper International Banking Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call/Whtsapp cv AMIT 8851792136, Neha 8287267407 if you have Tech Support EXP Perks and benefits PF & ESIC plus Good Leave policy

Responsibilities: Provide first-line and second-line technical support to customers via email, phone, or chat. Diagnose and resolve software issues, bugs, and technical queries efficiently and effectively. Create and maintain knowledge base articles, documentation, and FAQs for both internal and customer use. Assist with system monitoring and performance tuning to ensure software stability. Assist customers in product feature usage, configurations, and best practices. Provide training to end-users or internal teams on new features and functionalities. Log and track incidents in the support management system , ensuring that all issues are addressed promptly. Stay up-to-date with the latest software releases, patches, and updates.

HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE / Non-Voice / Blended in Pune and Bangalore Location. NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE VIRTUAL & PHYSICAL INTERVIEW OPTION SAME DAY RESULTS Job Description: -- International Voice/Non Voice Process( Viman Nagar- Pune ) - LARGEST ITES MNC IN INDIA AND TOP 200 IN THE WORLD - ELIGIBLE-- GRADUATES/UNDERGRADUATES MINIMUM 6 MONTHS EXPERIENCE REQUIRED SALARY UPTO RS 3.00 LPA- Rs 6.25 LPA 5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS ONE WAY CAB AVAILABLE +TA +PF International Voice Process (HINJEWADI) and in Bangalore - IT City LARGEST INFORMATION TECHNOLOGY SERVICES CO IN INDIA WITH PRESENCE IN BPO. ELIGIBLE-- GRADUATES -- FRESHERS ALSO ELIGIBLE SALARY UPTO RS 4.00 - Rs 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE International Voice / Blended Process (Magarpatta- Pune ) REPUTED US MNC - ELIGIBLE-- GRADUATES/UNDERGRADUATES FRESHERS ALSO ELIGIBLE SALARY UPTO RS 3.50 LPA-Rs 6.50 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE ----------------------------------------------------------------------------------------------- Interested Candidates can Call or WhatsApp resume HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR SIYA 7565006262 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Chennai and Mumbai. Interested candidates are encouraged to send their CVs to ashwinir@fss.co.in. Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Chennai Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.Sc, BCA - Computer Science 2024 Graduates

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Engineer- Amazon connect Experience: 1 - 3 years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Required skills: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. Provide real-time support to resolve technical and operational challenges efficiently. Maintain and update knowledge base documentation, SOPs, and best practices . Collaborate with automation teams to streamline routine operational tasks. Technical support, contact center operations, or IT service management . Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals . Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows . Basic knowledge of VoIP, SIP protocols, and network troubleshooting . Education and/or Experience: Any Technical qualifications (BCA, B.Tech, B.Sc.-IT). AWS or ITIL certifications are advantageous. Strong communication and problem-solving skills. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

We’re hiring a Manhattan OMS Support Engineer (preferably 2017) for L1/L2 support. Must handle order, inventory, and integration issues with strong troubleshooting skills in a production support environment.

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Greetings, We are Hiring for International Technical Support Executive for Pune and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore and Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING\ Reagrds, HR Team Honey

Job description Hiring for Leading ITES Companies In Gurgaon and Noida for Technical Support Salary - upto Rs 5 LPA (Hike based upon last drawn salary) Key Highlights: 1: Graduate with minimum 2 years of exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships. WhatsApp/Call any of the numbers below for the initial screening - HR Mahvish - 9628373766 HR Simran - 9821182647 HR Riya - 9628373761 HR Devika- 9821182651

Job Description:- Job Profile Deliver First Call Resolution by handling customer requests and resolving customers technical and non technical issues as often as possible during the first contact for assigned products. Provide a professional & competent standard of phone and online support (Chat) for Global customers. Accurately document all customer interactions in a case tracking database. Content to be logged in full written English. Communicate and articulate clearly with the customer (in both verbal and written communication). Call back customers waiting for follow-up in the agreed timeframe. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer. Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets. Understanding of escalation handling procedures. Understand the issues business impact & put efforts accordingly to ensure a time response and resolution for the customer. Resolve known customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials. Resolve undocumented customer issues through advanced problem solving. Obtain general understanding of OS and application operations related to product usage. Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions to the SME/designated contacts so that trend can be analyzed and feedback is given out to relevant stakeholders. Provide status updates and relevant information to support teams and customers within the specified SLAs, Skills Experience/Qualifications Required Must be a Graduate , Technical degree preferred 1-3 years of experience with International Technical Support Center, Enterprise Support is preferred Experience in troubleshooting software on Windows and /or Mac operating systems. Technical Support or implementation experience, supporting enterprise software solutions. Experience working in a team environment, managing a diverse workload Outstanding written & verbal communication skills in English with a neutral accent Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS) Ability to multi-task and perform effectively under pressure Excellent analytical skills and ability to navigate challenging situations in a professional manner.