L1 Network Support

The job involves working as an L1 Network Support member during the shift from 6 PM EST until 8 AM EST the following morning, including weekends. Candidates will be interviewed by the US Network Team for this position. Key Responsibilities: 1. Monitor circuits and collaborate with vendors and site personnel to restore functionality in case of circuit downtime. 2. Monitor bandwidth at each location using Elastiflow to provide recommendations to the L2 US team for further analysis. 3. Monitor all Network Hardware, raise tickets for hardware issues with Service Express for Cisco equipment and Arista for Arista equipment problems. Coordinate with site resources to replace hardware and contact L2 support for assistance. 4. Perform first-level troubleshooting to ensure complete documentation in the trouble reporting spreadsheet, including source, destination, ping, and traceroutes. Conduct basic troubleshooting before escalating to L2 support. 5. Possess knowledge of Elastiflow, Cisco, Arista, and Firewalls troubleshooting. L1 Support is not authorized to make routing or port changes. 6. Be proficient in FWs log troubleshooting, Elastiflow Monitoring tool, Cisco, Arista Switches, Checkpoint, and Fortigate Firewalls. Demonstrate good time management, adherence to processes, strong documentation, and communication skills (both written and verbal). Understand data security practices and procedures. About Exela: Exela is a global leader in business process automation, offering digital transformation solutions to enhance quality, productivity, and end-user experience. With a vast expertise in mission-critical processes, Exela serves over 4,000 customers in 50 countries, including major Fortune 100 companies. Their software and services cover finance & accounting, human capital management, legal management, and industry-specific solutions for banking, healthcare, insurance, and public sectors. With cloud-enabled platforms and a workforce of 17,500+ employees across 23 countries, Exela is dedicated to delivering integrated technology and operations as a digital journey partner. Health & Wellness Benefits: Exela provides comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families. Paid time off, commuter benefits, and short-term income protection are also available. Additionally, a 401(k) retirement savings plan, financial wellness resources, and retirement planning services are offered to assist employees in saving for their future. Military Hiring: Exela welcomes job applicants from diverse backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and family members, regardless of military rank or specialty.,