L1 Network Support Engineer

As a Network Support Engineer, you will play a crucial role in monitoring, maintaining, and supporting LAN/WAN, Wi-Fi, and VPN infrastructure to ensure smooth network operations. Your responsibilities will include: - Proactively monitoring network devices like routers, switches, firewalls, and Wi-Fi access points. - Troubleshooting LAN/WAN, VPN, and connectivity issues to minimize downtime. - Configuring VLANs, ports, IP addresses, and other network settings. - Maintaining and updating network diagrams, asset inventories, and documentation. - Supporting the implementation of network changes and upgrades in collaboration with the IT team. - Escalating unresolved issues to L2/L3 teams with proper handover and documentation. To excel in this role, you should possess: - Strong knowledge of Cisco and/or Fortinet networking devices. - Hands-on experience with VLANs, DHCP/DNS, VPN, and network monitoring tools. - Good understanding of basic routing, switching, and firewall concepts. - Excellent troubleshooting and problem-solving skills. Preferred qualifications for this position include: - Certifications like CCNA, Network+, or Fortinet NSE 13. - A Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. - Additional certifications such as CompTIA A+, CCNA, or MCSA are a plus. - At least 3-5 years of experience in IT support, system administration, or network administration roles. The above details regarding the role of Network Support Engineer outline the key responsibilities, required skills, and preferred qualifications for the position. This summary provides a comprehensive overview of the job requirements and expectations without any additional details about the company.,