223 Kra Jobs

Skill required: Audit - Risk Management Designation: Risk and Compliance New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Information gathering as required from operations teamsGathering and maintenance of supporting material to ensure processes are executed in a unified way with low risk, high quality, and high performanceExecution of a few key T&E processesAuditing of employee expense claimsMonitoring of internal T&E ticket resolution to ensure KPI is met What are we looking for Stakeholder ManagementCustomer Relationship ManagementCollaborationContinuous ImprovementEffective Written and Verbal CommunicationFlexibilityIssue ManagementMicrosoft Office Roles and Responsibilities: Microsoft Office skills essential, especially Excel Excellent interpersonal and time management skills and ability to work autonomously and as part of a teamStrong communication skills, both written and verbalAbility to prioritize work, providing accurate high-quality work under tight and often pressured deadlinesMeticulous attention to detailBuild and maintain strong professional relationships within the businessProactive and flexible attitude Qualification Any Graduation

Project Role : Mechanical Engineering Practitioner Project Role Description : Design, analyze and build structures, machines, devices, systems and mechanical processes. Generate, build and test functional prototypes to validate feasibility. Identify opportunities for technological innovation. Must have skills : 3D Modeling Good to have skills : Automotive Engineering, Automotives, NX, CREOMinimum 3 year(s) of experience is required Educational Qualification : B Tech in Mechanical Engineering or Automotive Engineering or Automobile engineering Summary :As a Mechanical Engineering Practitioner, you will design, analyze, and build structures, machines, devices, systems, and mechanical processes. You will generate, build, and test functional prototypes to validate feasibility and identify opportunities for technological innovation. Your typical day will involve utilizing your expertise in 3D modeling to create and modify designs, collaborating with cross-functional teams to ensure project success, and conducting research to stay updated on the latest advancements in the field. Roles & Responsibilities:Analyze design requirements, identify modifications required to be made in bike vehicle integration / Tractor Vehicle Integration.Co-ordinate with respective system engineers team based on the need for design solutions. Design and maintain system/vehicle specific 3D layout.Interact with the client for the project progress.Maintain the project progress report and track individual team members KPI.Assist the Project Manager in understanding the status of the project.Ensures that KPI/Metrics is being followed in the project. Prepare deliverables/milestone plan and Master ScheduleDocuments the performance and Deliverables of the project team.Help the team understand the timeline and milestones to be achieved.Identify the risks and guide the Project team in risk mitigation and management.Ensure that project team is adhering to the Project KPI/Metrics followed.Conduct daily stand-up meetings and documents the MOM and action list.Understand the Electrical parts.Interaction with product engineering, purchasing, quality, product validation, prototype shop and manufacturing team during development. Professional & Technical Skills: Design and development of bike casting, sheet metal and plastic component.Vehicle integration of tractor / Vehicle Integration of Bike (2-Wheeler Vehicle)Linkage design of tractorTractor structure designBom managementConduct Benchmark study for the productDo Reverse engineeringCreate new concept design for the product Additional Information:- The candidate should have a minimum of 7 - 9 years of experience in 3D Modeling.- This position is based at our Bengaluru office.- A B Tech in mechanical engineering or Automotive or Automobile engineering is required. Qualification B Tech in Mechanical Engineering or Automotive Engineering or Automobile engineering

Degree or Diploma in Plastic, or CIPET with Minimum 15Years Experience in Injection Molding Manufacturing Plant followed by minimum 5 Years in Managerial role Require a candidate with rich 15+ years of relevant work experience in Injection Molding Manufacturing Plant. Primarily Laying down policies and procedures for the department - to ensure the department functions to meet focal points of the organization, customers and stake holders. Responsible for compliance. Responsible for maintaining Overall P/L of the department Responsible and Contributing in departmental Budget activities Define, Recruit and train of technical staff related to production. Setting departmental goals KPIs & KRAs ensure compliance to QMS /EHS, driving continual improvement plans and CA Implement Quality policy in his function, establish systems in place, participate in IQA and ensure observation closure Goal deployment & performance appraisals for the team membersDefine & Implement MIS template for the Department • Ensure the Records and Documents are maintained properly • Drive the Department team to get maximum throughput of the equipment and machineries with On time delivery and Quality • Work Closely with the Internal stakeholders to define policies and systems • Expertize in Various polymer processing technics, Polymers and Its troubleshooting • Should Contribute in development of New products, tool, process, machineries and/or designing of any systems, process flow.

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call HR Salman 7666535407 /sam 8828571104

Role *Customer Support and Customer Satisfaction skills * Analytical Skills and Communication abilities * Technical Support experience * Previous experience in a leadership role * Ability to multitask and prioritize tasks effectively * Knowledge of CRM systems and tools * Problem-solving and conflict resolution skills * Experience in the mattress industry is a plus Venue: #navimumbai The Sleep Company Opposite Digha Station (2 min walk) Krishna Business Park, Plot KX14, Thane-Belapur Road, Ramu Limaje Nagar, Dighe, Navi Mumbai, Maharashtra 400608 Share your cv on yaksha@thesleepcompany.in

Role & responsibilities Team management: Manage high performance teams Improve organizational efficiencies, and build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business. Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.) Client Satisfaction: Ensure client satisfaction. Become Voice of the Customer Establish strong relationships with clients. Business Growth: Lead & collaborate efforts with the solutions team for market opportunities. Support business growth by collaborating with Sales & marketing across geographies. Compliance: Ensure compliance with all client regulatory requirements Preferred candidate profile THIS IS A DIVERSITY HIRING - ONLY FOR FEMALE CANDIDATES 13+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operation. Successful track record in growing and inspiring large teams approx. 300 FTE, with proven ability to select, attract, motivate, retain, and develop leaders and team members. Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements. Experience of managing P&L, driving performance and growing businesses. Understanding of contracts and key BPO dynamics governing them Strong customer service orientation and client management skills Experience with a matrix driven global organization. Proven track record of building strong relationships with stakeholders Excellent communication, negotiation and conflict management skills Analytical acumen and the ability to streamline complex processes MBA/ PG Degree would be an advantage.

Role & responsibilities Team Management, Performance Monitoring, Training & Coaching, Escalation Handling, Client Communication, Sales, Upselling Preferred candidate profile International BPO experience required, Spoken English has to be Excellent, Sales experience will be add on

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs) - Participate in activities designed to improve customer satisfaction and business performance Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role and key responsibilities: • We are seeking a Team Leader to lead a team of customer service representatives. • Manage team performance and metrics • Provide coaching and guidance to team members • Ensure customer satisfaction and resolve escalations • Collaborate with internal teams to improve products and services • Develop and implement team strategies and initiatives Key skills and knowledge: • Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) • Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) • Ability to prioritize and manage tasks within a fast-paced environment • Typing speed of 55 WPM and accuracy of 95% • Strong leadership and management skills Educational Qualification :Graduation Preferred candidate profile : Immediate joiners or with 30 days Notice period

Industry Type: Construction (steel/civil)/Engineering/EPC/Oil & Gas/PMC/Power & Steel/Elevators/Cement/On site or on shore fabrication.Planning, HR & Admin, Engineering, S&M, SCM, Logistics, QA (Shop and Projects) to accomplish customer Required Candidate profile overall incharge of plant manufacturing faculty encompassing entire gamut of steel construction process namely: fabricated beam line, secondary, sheeting miscellaneous, light and heavy fabrication l

Industry Type: Construction (steel/civil)/Engineering/EPC/Oil & Gas/PMC/Power & Steel/Elevators/Cement/On site or on shore fabrication.Planning, HR & Admin, Engineering, S&M, SCM, Logistics, QA (Shop and Projects) to accomplish customer Required Candidate profile overall incharge of plant manufacturing faculty encompassing entire gamut of steel construction process namely: fabricated beam line, secondary, sheeting miscellaneous, light and heavy fabrication l

You will be responsible for • Performance feedback session to be provided to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team • Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. • Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients. Valid US Visa is required for this role. Note: Only back office experience candidates are eligible for this role. Background: Insurance, Underwriting, Mortgage, property & casualty. No chat and email experience only back office would be considered. Requirements • Graduation is a must. • Proven experience of min. 2 years as Operations Manager or Deputy Manager on papers. • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills. • Good with Analytical skills / MS Excel / presentation skills • Leadership quality and organizational awareness

Program Manager for managing Accounts Will be owning the account delivery and customer relationship KRA includes - Program Management, Relationship Management, Account PnL, Understanding of technologies (MS, Java, Data AI, Gen AI, Testing - Automation Manual and People Management

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

Role & responsibilities Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets. Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved. Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization. Handle change management requests by raising them promptly and following through to ensure successful implementation across the team. Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives. Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the team's performance and address challenges proactively. Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture. Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team. Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity. Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach. Experience in the insurance sales domain, with a demonstrated understanding of industry-specific challenges and opportunities. Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. Preferred candidate profile 1.5+ years of experience as a team leader. 3+ years of overall experience in the CSR voice domain. Strong people management and motivational skills. Ability to manage work efficiently with minimum guidance. Shifts timings: 12X7 9 hours, 6 days working Week Off : Rotational Off

About Rank Group Rank Group is a reputed Chartered Accountancy and consulting firm with diversified business verticals. We are committed to delivering professional excellence while cultivating a collaborative and growth-focused work environment. Job Summary We are looking for a proactive and experienced HR Executive to join our HR team, focusing primarily on recruitment while supporting key HR operations such as payroll, compliance, attendance, documentation, and employee engagement. Key Responsibilities Recruitment & Talent Acquisition Manage the end-to-end recruitment lifecycle: sourcing, screening, scheduling, interviewing, offer negotiation, and onboarding. Collaborate with hiring managers to understand manpower needs and create job descriptions and specifications. Use job portals, social media, referrals, and networking to attract quality candidates and maintain a strong candidate pipeline. Ensure a positive candidate experience throughout the hiring process. Maintain recruitment MIS, daily trackers, and interview feedback records. Liaise with internal stakeholders and external recruitment partners for timely and quality hiring. HR Operations & Payroll Support Update and maintain accurate payroll records in HRMS reflecting real-time employee changes (new joiners, exits, transfers). Coordinate monthly payroll processing, salary changes, and reconciliations with the Accounts team. Assist in resolving employee payroll queries in coordination with Accounts. Track and update employee attendance and End of Day (EOD) reports. Performance Management & Documentation Assist in setting, updating, and monitoring KRAs in collaboration with managers to align employee goals with organizational objectives. Support coordination and tracking of performance appraisals to ensure timely completion and documentation. Support the HR Manager in document generation, onboarding formalities, and HRMS data entry. Employee Engagement & Communication Assist in organizing employee engagement activities by coordinating with Admin and HR teams. Manage related communications to ensure employee participation and awareness. Qualifications & Skills Graduate/Postgraduate in Human Resources or related field. 3-5 years of hands-on experience in recruitment and core HR operations. Familiarity with HR software, payroll processes, and documentation protocols. Excellent communication and coordination skills. Strong attention to detail with the ability to handle multiple priorities efficiently. Exposure to CA firm or professional services environment is an added advantage. How to Apply Email your updated resume to hr@rankgroup.in or contact us at 83478 88333 for further details.

Roles and Responsibilities Manage a team of agents handling customer queries in Marathi/Gujarati language. Ensure effective communication with customers, resolving their issues efficiently. Monitor agent performance, providing feedback and coaching to improve KPIs such as AHT, CSAT, SLA, and shrinkage control. Develop strategies to reduce attrition rates through target achievement, team motivation, and team leadership skills. Collaborate with other teams to resolve complex customer complaints. Desired Candidate Profile 2-7 years of experience in BPO process (domestic BPO) or similar industry. Strong knowledge of Gujarati/Marathi languages for effective communication with customers. Proven track record in managing teams for voice processes like BPO/Call Centre operations. You can share your resume on this mail id Lovisha.ahluwalia@teleperformancedibs.com

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615

Role: Team Leader BPO Skill: Know how to drive in NPS, CSAT, team handling,Attrition, Shrinkage, SLA Location: Bangalore Experience: Minimum 1 year as a Team Leader Qualification: Graduate Shift: US Shift Work From Office Both Side cab 5 days working For more info connect with Arwa @9028104448

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

Responsibilities: Conduct ISAE 3402 assessments and IT General Controls (ITGC) testing to evaluate the effectiveness of controls related to financial reporting systems. Collaborate with cross-functional teams to identify control deficiencies and recommend remediation actions. Develop and maintain documentation related to ISAE 3402 and ITGC control testing processes. Monitor Security Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Areas (KRAs) to ensure compliance with established standards. Perform regular reconciliations to track and analyze variances in security SLA, KPI, and KRA metrics. Provide insights and recommendations based on analysis of security SLA, KPI, and KRA monitoring results. Participate in audits and reviews to validate the effectiveness of security controls and compliance with regulatory requirements. Stay updated on industry best practices, regulations, and standards related to ISAE 3402, ITGC, and security monitoring. Qualifications: Bachelors degree in Information Technology, Computer Science, or related field. (For Analyst level, a Bachelor’s degree is sufficient while a Master’s degree is preferred for Consultant level) Certification in CISA or equivalent is desirable. Strong understanding of ISAE 3402, IT General Controls, security SLA/KPI/KRA concepts, and monitoring methodologies. Experience in conducting control testing, auditing, and compliance assessments. Excellent analytical skills with the ability to interpret data and identify trends. Strong communication and interpersonal skills to effectively collaborate with stakeholders. Detail-oriented with a high level of accuracy in documentation and reporting.

Design, implement, and manage the Performance Management System in alignment with organizational goals. Develop and update performance appraisal frameworks .Collaborate with department heads to define KPIs and performance metrics for various roles.

Role- Team Leader Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 6002281943