Senior Manager, GBS Workforce & Demand Management BT Group

5.0 - 9.0 years

0 Lacs

delhi

On-site

As the Senior Service Governance & Insights Manager at BT Group, your role is crucial in developing insights and analysis to drive service improvement, deepen customer value, and ensure compliance with regulatory standards. Your responsibilities will include: - Owning and managing GBS Capacity Planning, Forecasting, Scheduling, and real-time WFM services for the CSS area. - Driving and managing planning KPIs, fixing leakages, and ensuring streamlined delivery in the CSS area. - Managing MTP plans, TLR variance, and resources across core GBS sites in India, including hiring and training plans. - Acting as the single point of contact for governance, validating volume and contract demand, and e...

Posted 22 hours ago

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