Key Account Manager

KEY ACCOUNT MANAGER Location : Bangalore Department / Unit Reports to Job Summary: : Sales & Business Development : Regional Sales Manager This role will be responsible for driving strategic relationships and revenue growth. Also responsible for business development, client retention, contract negotiation and cross-functional co-ordination with internal teams to deliver excellent service. Key Responsibilities: Strategic Account Management: • Identify potential customers and converting them to key accounts in line with Company’s growth strategy. • Manage and grow sales within the assigned territory covering hospitals, nursing homes, clinics, diagnostic labs, pharmacies, and distributors. • Serve as the single point of contact for key clients, ensuring business continuity and high customer satisfaction. • Develop customized solutions and proposals based on account needs, product portfolios, and service expectations. • Achieve revenue, profitability, and account expansion targets for assigned accounts/region. • Track client procurement cycles, business expansion plans, and competitor presence to proactively plan account strategies. Sales Support & Order Management: • Conduct regular visits, follow-ups and engage with key decision-makers such as doctors, biomedical engineers, purchase managers, and pharmacists. • Negotiate long-term contracts, pricing structures, service-level agreements (SLAs), and payment terms with key clients. • Ensure timely renewals and price revisions in alignment with market trends and internal policies. • Track competitor activities, pricing strategies, market trends, and provide insights to management • Conduct and co-ordinate product availability, promotional campaigns, demos, training sessions, and product briefings for customers and as required. Partners. • Support the Sales team with follow-ups, meeting schedules and reporting. • Comply with regulatory guidelines and company policies during all sales activities. • Conduct quarterly business reviews (QBRs) with clients and share performance insights. • Mentor junior sales executives/associates, support onboarding, and share best practices for field success. Documentation & Reporting: • Maintain sales dashboards, sales forecasts and activity reports using applicable tools or MS tools. • Report key metrics such as order pipeline, gross margin performance and any potential risk to leadership. Educational Qualifications: • Bachelor’s degree in Commerce, Science, Pharmacy, Marketing or Business (BBA/B.Com/B.Sc preferred). • MBA/PGDM is a plus. • 8 – 10 years of experience in B2B / sales experience, preferably from the medical supply or healthcare industry. • Proven success in managing large key accounts and high-revenue clients. • Strong knowledge of institutional B2B selling in healthcare ecosystem. • Strong network with hospital purchase heads, procurement authorities and healthcare stakeholders. Skills Required: • Excellent verbal, written communication and presentation skills. • Local language knowledge will be a plus to aid in handling customers and clients. • Should be thorough and efficient in MS tools and ERP/CRM systems. • Key account and relationship management. • Commercial acumen and contract negotiation. • Strategic thinking and client-centric approach. • Ability to travel across region as per business needs. • Leadership & team mentoring capabilities. • Analytical thinking and problem-solving.

Pay: ₹40,000.00 - ₹50,000.00 per month

Application Question(s):

• How many years of experience do you have in Key Account Management or B2B Sales?
• Do you have experience managing key accounts in the healthcare, medical supplies, medical devices, diagnostics, or pharmaceutical industry?
• What is the approximate annual revenue/business portfolio you currently manage?
• Are you proficient in using CRM/ERP systems and Microsoft Excel for sales reporting and forecasting?

Location:

• Basavanagudi, Bengaluru, Karnataka (Required)

Work Location: In person