Key Account Manager - HE English (North India) New Delhi

The role of Key Account Manager for Higher Education and Skills (HE) - English in North India within the Higher Education and Skills (HE) English Department based in New Delhi as a permanent employee involves managing and cultivating strategic relationships with high-value Higher Education and Skills (HE) networks across India and South Asia. The primary objective is to drive the adoption of English language Learning and Assessment products and services, enhance customer satisfaction, and contribute to revenue and impact targets for the Higher Education and Skills (HE) English portfolio. Key responsibilities include managing a portfolio of high-value customers and HE groups, developing and executing Account Plans to retain and grow business, building trust-based relationships with decision-makers and influencers, fulfilling account management tasks for identified accounts, ensuring effective onboarding of new partner Higher Education and Skills (HE) and smooth delivery of English exams and learning services, identifying opportunities for upselling and cross-selling, meeting/exceeding KPIs on revenue and customer satisfaction, maintaining accurate account records and pipeline updates, using customer insights to inform product and service development discussions, coordinating with Marketing for tailored campaigns, collaborating with colleagues across South Asia, participating in regional forums and team learning initiatives, and working closely with the Academic team of CUP for portfolio account management. Qualifications and experience required for this role include a Bachelor's degree in Business, Education, or related field, 5+ years of experience in account management, business development, or B2B client relationship roles, experience in the education or services sector, strong communication and presentation skills, ability to manage multiple stakeholders and projects in a dynamic environment, and C1 Level of English in CEFR. Desirable qualifications include familiarity with the English language education ecosystem in India, understanding of international Higher Education and Skills (HE) curricula, experience with CRM tools, and exposure to working with multi-location or pan-India accounts. Skills and competencies essential for this role include Relationship Management, Customer-Centric Approach, Strategic Sales Thinking, Strong Organizational & Time Management Skills, Problem Solving & Resilience, Proficiency in Digital Tools & CRM, and Collaboration & Teamwork. The role may require frequent travel within India to meet and support key Higher Education and Skills (HE) accounts as per business needs and travel policy.,