Job
Description
As a Key Account Manager for Higher Education and Skills (HE) - English in North India, your main responsibility is to manage and nurture strategic relationships with high-value HE networks in India and South Asia. Your goal is to drive the adoption of English language Learning and Assessment products and services among these networks, enhance customer satisfaction, and contribute to the revenue and impact targets for the HE English portfolio. You will be managing a portfolio of high-value customers and HE groups, serving as the primary relationship manager. Developing and executing Account Plans to retain and grow business from key accounts will be a crucial part of your role. Building trust-based relationships with decision-makers and influencers in the HE sector is essential. You will also be responsible for fulfilling account management tasks for accounts categorized as Platinum, Gold, Silver, and Bronze, and monitoring progress accordingly. In terms of customer engagement and delivery, you will ensure the effective onboarding of new partner HE institutions and the smooth delivery of English exams and learning services. Collaborating with various internal teams to resolve operational issues and conducting regular check-ins and review meetings with HE partners will also be part of your duties. Identifying opportunities for upselling and cross-selling within managed accounts, meeting or exceeding KPIs on revenue, customer retention, and satisfaction, and working with regional colleagues to engage large HE chains with a multi-city presence are key aspects of the sales and business development component of your role. Maintaining accurate account records and pipeline updates using CRM tools, monitoring account performance, and providing regular updates to stakeholders are crucial for reporting and data management. Using customer insights to inform product and service development discussions will also be part of your responsibilities. Collaboration with the Marketing team to tailor campaigns for account-specific needs, working closely with colleagues across South Asia to align on best practices and engagement strategies, participating in regional forums and team learning initiatives, and collaborating with the Academic team of CUP for portfolio account management are all essential parts of your role. To qualify for this position, you should have a Bachelor's degree in Business, Education, or a related field, along with at least 5 years of experience in account management, business development, or B2B client relationship roles. Strong communication and presentation skills, the ability to manage multiple stakeholders and projects in a dynamic environment, and a C1 Level of English in CEFR are essential requirements. Familiarity with the English language education ecosystem in India, understanding of international HE curricula, experience with CRM tools, and exposure to working with multi-location or pan-India accounts are desirable qualifications. Key skills and competencies for this role include Relationship Management, Customer-Centric Approach, Strategic Sales Thinking, Strong Organizational & Time Management Skills, Problem Solving & Resilience, Proficiency in Digital Tools & CRM, and Collaboration & Teamwork. Travel within India to meet and support key Higher Education and Skills accounts will be required based on business needs and the travel policy.,
